Tag: pbx

  • Infonetics: Cisco is the Ruler Among PBX Vendors

    According to a recent market study made by Infonetics Research, the third quarter of 2012 saw a few positive changes in the leading business PBX telephony systems. Cisco was found to be the leading PBX business phone system vendor, followed closely behind by Avaya.

    Cisco has managed to keep this top position for the last five consecutive quarters. Both Cisco and Avaya hold firm control of about 50% of the PBX business telephony market. Following in the footsteps of these two corporate giants, NEC has climb to third position with double digit growth over the quarter, and regretably, Siemens has slipped back into fourth place.

    According to further studies made by Infonetics, the high roller in the Unified Comminications (UC) market is Mcrosoft, with a rise in revenues of approximately 40% over second quarter profits. Other top UC contenders are traditional telephony vendors such as, Cisco, Avaya and Siemens. "The UC market continues to experience general growth, but Microsoft seems to outpace other vendors in the market, " says Dian Myers, a renown analyst in the VoIP and IMS industry for Infonetics.

    Other areas of enterprise telephony seem to be on a downturn with declines continuing for this third quarter.

    At the same time, the enterprise telephony market continues to struggle in some aspects, with year-over-year declines continuing in the third quarter. This slowdown comes as a result of the tough economic times which have slowed business upgrades, and caused many to hold onto existing platforms. "However, market studies show that the market will move back into positive growth over the next year," says Myers.

    The global PBX market, including TDM, hybrid and pure IP PBX systems, has seen an approximate six percent decline in this third quarterdue to continued market softness in Africa, the Middle East, and Europe, bud did see a 2.8 percent increase over prior quarters, according to the Infonetics telephony study.

    Over the third quarter the average revenue seen by each new PBX line fell well below $200, an event that has not previously happened. Revenue continues to drop for now.

  • Skype Launches Channel Partner Program in the U.S.

    Skype has announced the introduction of the Skype Channel Partner Program to help businesses who are looking to use Skype for their collaboration and communication needs.

    According to Skype, the goal of the program is to establish a qualified network of channel partners in the United States that can assist companies interested in using Skype “to improve their productivity and optimize their communication costs.”

    Through the Skype Channel Partner Program, qualified Channel Partners will receive training, sales and marketing collaterals, customer tracking and reporting tools, as well as support and account management from Skype.

    Once trained and certified by Skype, the partners will be equipped to provide their own consulting, installation, configuration, maintenance and support services to business customers who wish to use Skype’s business solutions, including the Skype Business Client, Skype Manager and Skype Connect.

    Channel Partners will help businesses set up Skype and buy and use Skype products. For example, they will help Skype Manager customers use and manage the Skype Business Client on their desktop and mobile phones via business accounts or connect their existing private branch exchange (PBX) or Unified Communications (UC) systems to Skype using Skype Connect.

    They may also sell third-party hardware and software for use with Skype. Channel Partners will not be reselling any Skype products to customers; all Skype products will be bought directly from Skype.

    According to Skype, already twenty VARs and system integrators have been enrolled in and trained as part of the program and have started marketing and selling their own services and third-party hardware and software for use with Skype’s business solutions.

    Skype said will also work with manufacturers of the IP-enabled PBX and UC systems that have already been certified as interoperable with Skype Connect to introduce the Skype Channel Partner Program to their existing channel partners.

    Related news
    Skype Connect 1.0 Officially Launched
    Skype Now Available on Verizon Multimedia Phones on the BREW Platform
    Skype for iPhone Now Supports Multitasking, No Charges for Calling Over 3G
    Skype For SIP Now Available in Beta

  • Skype Connect 1.0 Officially Launched

    Skype on Monday announced the official launch of Skype Connect 1.0, formerly known as Skype for SIP. Previously available in beta, Skype Connect delivers a business solution that enables IP-enabled private branch exchange (PBX) or Unified Communications systems to connect to Skype.

    According to the company, by using Skype Connect, businesses can now:

    • Make outbound calls from desktop phones to landlines and mobiles worldwide billed at Skype’s standard per-minute calling rates
    • Receive inbound calls from Skype connected users worldwide by placing Skype’s Click & Call buttons on their Web sites
    • Receive calls from landlines or mobile phones in the corporate PBX using Skype’s online numbers that have been purchased separately
    • Manage Skype calls using existing PBX or UC systems’ features such as call routing, automatic call distribution, conferencing, auto-attendant, voicemail, call recording and logging.

    David Gurlé, VP and general manager of Skype for Business said that based on internal research, in the first quarter of 2010, approximately 37% of Skype users reported that they use Skype for some business or business-related purposes.

    "Our team’s goal is to empower businesses of all sizes and types with rich communications tools to unleash their productivity, while reducing their telecommunications costs. […] Skype Connect seeks to enable our customers to reduce their phone bills, while protecting their investment in existing telecommunications equipment,” said Gurlé.

    Skype Connect already has over 2,400 active global customers and it’s now certified to work with PBX and UC products from Avaya, Cisco, SIPfoundry, ShoreTel and other OEMs.

    The solution also works with older TDM PBXs or Key Systems which can now add Skype calling capabilities through third-party IP gateways from AudioCodes, Grandstream and VoSKY.

    Companies using Skype Connect are charged a monthly channel fee of €4.95 / $6.95 per line. This is based on the number of concurrent calls being made or received. Each channel allows for one inbound or one outbound call at any given time. Calls to landlines and mobiles made using Skype Connect are billed at Skype’s standard calling rates worldwide.

    Relating articles
    Skype Now Available on Verizon Multimedia Phones on the BREW Platform
    Skype for iPhone Now Supports Multitasking, No Charges for Calling Over 3G
    Skype Names David Gurle to Lead Skype for Business Team
    Skype For SIP Now Available in Beta

  • IPsmarx Introduces IP-PBX And SIP Trunking To Its “All In One” Solution

    IPsmarx has just announced the addition of a Multi-level IP-PBX and SIP trunking to its integrated VoIP softswitch/billing platform.

    According to the company, it’s a “complete solution for competitive service providers” to offer the portfolio of services demanded by the Small Mediums Business market.

    The Multi-level IP-PBX supports popular capabilities such as voicemail, unified messaging, auto attendant, DID management, E-911 and a host of calling features such as call waiting, call forwarding, 3-way calling, shared line appearances, Follow me services and more.

    Ipsmarx says this single integrated softswitch application server „allows service providers to simplify the management of customer accounts and reduce operations costs, while providing rich billing, reporting and invoicing functions, all in a single platform with the reliability and scalability not found in open source, or low end solutions.”

    The new solution of IPsmarx allows service providers to offer SIP Trunking to SMBs needing multiple channels for SIP connectivity of their premise-based PBXs. It also provides support for SOHO businesses and residential access with a complete set of Class 5 services.

    It has unified customer management console with web access for online account management. This allows service provider network administrators, customer service reps and resellers to create multiple rate plans and unlimited minutes packages.

    IPsmarx assures that end user customers are provided with access to their own system, allowing self-service extension management, extension group management, extension range flexibility, flexible auto attendant routing, direct phone number assignment and DID assignment.

    The system also offers integrated marketing capabilities: its promotion marketing system includes an integrated email platform to cross-promote services. It supports multi-lingual IVR, as well as multiple currencies. There is also an e-store function that includes a user portal, customizable features, automated sign up, and online payment processes.

    “We listened to our service provider customers and added the services and capabilities to address their needs in serving the SMB market,” said Arash Vahidnia, CEO of IPsmarx.

    “They needed a platform that is easily managed and provide the reliability that come from the IPsmarx testing protocol.

  • Dialogic to Provide “Any-to-Any” PBX Connectivity for SIP Trunking

    Dialogic announced that it has entered into an agreement with Ingate Systems and says this allows them to incorporate the SIP Trunking software module from Ingate into a new enterprise border element designed to connect virtually any SIP trunk with virtually any PBX, to facilitate seamless SIP trunk deployments in legacy TDM and hybrid PBX environments, as well as new SIP-based PBX systems.

    “PBX’s are transitioning from the traditional TDM PBX’s to hybrid PBX’s, IP-PBXs, and Unified Communications solutions creating a heterogeneous TDM/SIP trunk environment and there is a significant opportunity to provide connectivity and security between public and private networks,” said Franz-Josef Eberle, Vice President and General Manager for the Enterprise Market Group at Dialogic.

    The Ingate SIP Trunking software module provides enterprise session border control along with the routing capabilities necessary to connect SIP trunks to enterprise networks and branch offices by employing Ingate’s proxy-based traversal and security technology.

    The SIP Trunking software also is designed to resolve interoperability issues between service providers’ SIP services and the SIP-based systems being deployed inside corporate data networks today.

    Dialogic’s media gateway technologies provide the protocols and interfaces necessary to connect with a wide variety of legacy telephony equipment and networks, both TDM and IP.

    Dialogic says its new enterprise border element will combine the functions normally found in a media gateway and an enterprise session border controller into a single product. “The result will be a solution that is designed to connect virtually any trunk with virtually any PBX, thus helping to resolve the connectivity issues with the heterogeneous environment,” says the company.

    According to Steven Johnson, President of Ingate Systems, the Dialogic solution will open the opportunity of a rapid return on investment to enterprises with mixed PBX environments, including those using traditional PBXs.

    Dialogic plans to make a first set of enterprise border elements available later this year with product configurations offering SIP trunking legacy PBX connectivity via PRI/E1/T1 and ISDN BRI.

  • Skype For SIP Now Available in Beta

    Skype announced that it is opening up the Skype for SIP beta program. It allows businesses to utilize Skype for SIP with their existing SIP-based PBX or Unified Communications systems.

    Skype for SIP beta enables businesses to receive and manage inbound calls from Skype users worldwide on SIP-enabled PBXs by either connecting the company Web site to the PBX via Skype click-to-call buttons or purchasing online Skype numbers.

    It also lets companies manage Skype calls using existing PBX or UC system features, such as call routing, conferencing, phone menus and voicemail (without additional downloads).

    Skype Business Control Panel, a Web-based tool, allows a company to control its Skype usage from a single point and enables centralized billing, allocation of Skype Credit, subscriptions and online numbers to users. It also gives companies the ability to manage internal employee accounts.

    Companies using Skype for SIP must purchase a monthly channel subscription from Skype based on the number of concurrent calls being made or received. Each channel allows for one inbound or one outbound call at any given time.

    Incoming Skype calls to the SIP-enabled PBX or UC system are free of charge to the Skype user. Calls to landlines and mobiles made using Skype for SIP are billed at Skype’s standard per-minute calling rates.

    The company informed that they have created special introductory price for the monthly channel subscription of $6.95 per channel.

  • XO Unveils New Enterprise SIP

    BroadSoft and XO Communications announced a new enterprise-class, multi-site SIP trunking solution offered by XO.

    XO Enterprise SIP is an enhanced SIP trunking service offering for large enterprises, that enables them to transform their distributed PBX/PSTN interconnection to a “more centralized and cost-effective” VoIP solution.

    According to the companies, enterprises can deploy a centralized IP-PBX in one or several primary locations and deliver VoIP services to other sites across their network. Businesses can also configure trunk capacity across their network, providing each site with on-demand access to unused call capacity.

    “This will greatly reduce capital expenses and operating costs of managing voice services and equipment at each location,” says BroadSoft.

    Based on the latest release of BroadWorks, XO Enterprise SIP uses Enterprise Trunking feature set of the BroadWorks VoIP application platform to “simplify management of VoIP services” and ensure business continuity across an enterprise’s network.

    It provides support for multiple, redundant SIP trunk groups per PBX/IP PBX, enterprise-level call capacity and "bursting" in support of multi-site enterprise environments, new caller ID screening features for enterprise least-cost-routing and improved interoperability with non-SIPconnect compliant IP PBXs.

    XO Communications currently uses BroadWorks to support its flagship XO IP Flex and XO SIP integrated access service offerings targeted at the small and mid-sized business market.

    The companies say large enterprises with multi-site locations such as banks, international financial institutions, retail stores and professional services firms, have unique requirements when it comes to SIP trunking deployments.

    “It is often the case where a single, large IP PBX provides for an entire 50,000 person organization; therefore, loss of PSTN connectivity can have a major impact on business operations,” they claim.

    "SIP trunking is a strategic decision for large enterprises today. Supporting more than half of the Fortune 500, XO Communications required a solution that could not only meet the stringent reliability and diverse topology requirements of their large enterprise customers, but also provide cost certainty and dynamic, on-demand scalability," said David Bukovsky, vice president of products at BroadSoft

    Vince Margiotta, vice president of product marketing at XO Communications assures that XO Enterprise SIP eliminates the inefficiencies of legacy voice services in a managed IP network environment.

  • Ingate and Dialogic Announce Secure SIP Trunking for Legacy PBX


    Ingate Systems and Dialogic Corporation have announced a partnership that will allow enterprises using legacy PBX and Contact Center systems to adopt SIP trunks as a replacement for traditional PSTN voice services.

    The companies said they have completed the necessary testing to validate the Dialogic 2000 Media Gateway Series (DMG2000) as interoperable with Ingate SIParator and Ingate Firewall products.

    Steve Johnson, president of Ingate Systems, said most SIP trunking providers and resellers focus on getting SMB customers to migrate from PSTN service, along with an upgrade to a SIP-ready IP-PBX system.

    He said this strategy remains logical and compelling – but added that there is also a significant opportunity to migrate Enterprise class customers who maintain legacy (non-SIP) PBX and contact center systems.

    "The combined security features of the Ingate SIParator with the SIP to PBX trunk conversion capability of a DMG2000 gateway enable a cost effective, secure and reliable SIP trunk interface for these customers," he said.

    With this interoperability solution, both Ingate and Dialogic products are deployed on the customer premises to support the SIP trunking service.

    The Ingate products are deployed at the network edge between a wide area IP network and the corporate LAN, securely passing SIP signaling and VoIP media streams to and from the corporate LAN.

    The Dialogic gateway resides on the corporate LAN and is connected to the legacy PBX or contact center via traditional T1/E1 trunk ports.

    The DMG2000 gateway passes the SIP Trunk signaling and media from the Ingate SIParator to the PBX by emulating traditional PSTN trunk services.

  • Hosted VoIP Approaches One Million in the US – and Climbing


    The US had almost one million installed hosted IP telephony lines at the end of 2008.

    This figure is expected to grow to about 3.6 million lines in 2014, according to a report by Frost & Sullivan.

    It suggests that integration with other unified communications (UC) applications – chat, presence and conferencing – will provide the most opportunity for the hosted IP telephony market, which it believes is being challenged by the economic downturn.

    Elka Popova, Frost & Sullivan’s global program director, said small businesses will continue to be attracted to hosted IP telephony offerings primarily for cost-efficient voice communications.

    However, she said some of them will also choose a hosted offering for the ability to gain access to a complete UC package from a single provider.

    "Medium and large businesses will also appreciate the economies provided by hosted IP telephony, but will seek such solutions mostly so they can focus on core business processes and gain access to applications and capabilities that they can test without making a capital investment," she said.

    Popova said that integration with other applications can help the hosted IP telephony market plough ahead.

    Barriers to Market

    However, significant technology enhancements to premise-based solutions and extensive private branch exchange (PBX) vendor channels present significant barriers to further market penetration.

    The report said that IP telephony vendors will have to develop astute channel strategies since most market participants are small, next-generation providers with limited geographic presence and service support capabilities – and with no established customer base or brand-name recognition.

    It recommended that service providers should seek to expand and diversify their channels and strengthen relationships.

    Moves that will need to be based on specific portfolio requirements, it added.

    "Meanwhile, the low barriers to entry will cause the North American market to remain extremely fragmented," said the report.

    "The incumbent local exchange carriers (LECs) are reluctant to grab larger market shares due to the fear of cannibalizing legacy service revenues and limited demand for next-gen hosted telephony services among their existing Centrex base."

    Diverse Competitive Landscape

    The competitive landscape is also likely to become increasingly diverse with competitive LECs (CLECs), software as a service (SaaS)/hosted application providers, value-added resellers (VARs) and system integrators (SIs) competing for a share of a slowly growing market.

    In such a scenario, channel support will determine each provider’s chances for success.

    Popova said that in order to ensure extensive customer reach and superior customer support, service providers need to develop stronger relationships with various VARs, SIs, and agents that may include real estate companies, IT consultants, and moving companies.

    "Further, providers should seek to develop an eco-system of partnerships to jointly enhance market awareness and be able to offer customers a range of interoperable solutions and capabilities," she said.

    Other recommendations made in the report include:

    • Telephony providers should cooperate with hosted contact center, email, customer relationship management (CRM), Web 2.0 and other communication and business application providers.
    • Service providers may choose to adopt diverse business strategies. For instance, some may focus on businesses seeking inexpensive voice communication packages, while others may choose to target businesses that seek advanced communication solutions such as UC, where application integration provides considerable productivity benefits.
    • Providers could also take advantage of merger and acquisition opportunities based on complementary technologies, expertise or channels, since consolidation can help improve customer awareness, margins and the value proposition of hosted IP telephony.
  • VoIP Solutions Used By Nearly Half of IT Firms


    Almost half of the IT organisations around the world have a VoIP network, according to a British Telecom study.

    BT’s survey of 267 global IT professionals showed that 48 per cent have a VoIP network at their work, up from 31 per cent in 2007.

    The UK telecoms company also found that a further 20 per cent are in the process of deploying VoIP solutions, with 71 per cent of these expected to be operational within two years.

    While most firms gradually replace their existing telephony systems with VoIP hardware, some install VoIP products or PBXs to replace ageing traditional PSTN systems.

    The survey found that the most important factors for firms considering a VoIP system are security, quality and reliability – a similar finding to surveys in 2005 and 2007.

    Demonstrating the ROI of moving from a PSTN system to VoIP services was listed by the highest percentage of respondents (27%) as the biggest hurdle to adoption of VoIP systems.

    "Cost is a critical factor when building a VoIP business case, but other criteria must take higher precedence when evaluating various implementation strategies and solutions," BT noted in its report.

    "Make sure you understand what your top requirements are, be they network reliability, voice quality or security, before committing to a strategy."