Tag: billing

  • MediaCore – Migration without Borders

    MediaCore – Migration without Borders

    media-core

    Reliable infrastructure is a highly important factor in the telecom industry. It provides a solid foundation that allows a VoIP provider to improve its services, develop its business and extend its customer base.

    Speedflow’s MediaCore Solution is a robust and scalable platform that can give a powerful boost to your business.

    Migration to the MediaCore is incredibly easy. Speedflow offers a smooth and hassle-free migration procedure. Their professional team of engineers ensures fast and effective MediaCore implementation and data transfer. Speedflow can provide dedicated hardware servers in reliable data-centers if required. That means you can receive a complete software platform and the necessary hardware from a single provider.

    We’ve included convenient provisioning tools to make the MediaCore easy to understand. Also, our free trainings will help you get to know the Solution inside-out.

    Migrate to the MediaCore Solution and enhance your telecom business in a flash.

    You can find more details here.

  • COMPANY PROFILE: Speedflow – telecom services provider and VoIP software developer

    COMPANY PROFILE: Speedflow – telecom services provider and VoIP software developer

    speedflow_team

    Founded in 2004, Speedflow is already a well-known telecom services provider and VoIP software developer.

    The company’s telecom portfolio includes wholesale and retail premium VoIP A-Z termination services that targets transit carriers and corporate subscribers.

    Among its customers you can find Tier-1 national, global carriers, ISPs, corporate carriers and residential VoIP providers.

    Speedflow’s constantly expanded network includes points of present in Europe, Hong Kong and the USA. They have established direct routes to prime destinations throughout the world. That enables them to provide their clients with the best VoIP rates available.

    Speedflow is a well-known developer of reliable and stable software solutions for Voice over IP providers which lay in foundation of its VoIP termination services. Namely, MediaCore a Class 4 Softswitch and CallMax a Class 5 Softswitch

    Speedflow’s VoIP Solutions

    • MEDIACORE

    MediaCore is an innovative multifunctional class 4 switching and billing solution.

    MediCore softswich is scalable and designed specifically for the wholesale VoIP providers.

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    According to the company, the “unprecedented” data integrity and security in their products are guaranteed by transparent role setting for database access and on-line access monitoring. “Even during service procedures, support don’t have access to commercial data. Native firewall, clustering and backup mechanisms handle today’s security threats.”

    Here is what MadiaCore has to offer:

    • end-to-end solution with modular structure;
    • session border controller functionality;
    • SMS support via SMPP protocol;
    • user friendly and functional Web Interface;
    • native SIP — H.323 protocol converter;
    • multi-level security mechanism;
    • regular free updates;
    • 24/7 technical support. 

    Learn more about MediaCore.

    • CALLMAX

    CallMax is a Class 5 Softswitch for VoIP retail. It is the modular structure solution that comprises IP PBX, Calling Card and Call Shop platforms.

    CallMax solution has integrated billing and convenient Web Portal for end-users. It comprises the following modules:

    • Hosted/Virtual IP PBX
    • Calling Card Platform
    • Call Shop

    Each of the modules is a full-fledged platform managed separately or all together as a Complete Set. 

    callmax

    CallMax offer the following management features:

    • Prepay / postpay options
    • Resellers / subscribers personal profile
    • Individual & shareable balances for activated services
    • Credit limit control
    • User account management
    • Integrated top-up mechanism
    • Automatic invoice generation engine
    • Compatible with various processing systems (PayPal, credit card, etc.)
    • Advanced report generation tools

    Learn more about CallMax.

    • ACCUCORE

    AccuCore is a ERP system for VoIP business automation and optimization. It has rate management and financial analysis features, invoicing, as well as report generation tools.

    Developed for VoIP business, AccuCore contains:

    • incoming and outgoing invoices management;
    • clients’ data and equipment, IP-addresses, contacts management;
    • automatic suppliers’ price-lists uploading with error verification;
    • e-mail notifications and price-lists delivery tracking on every client;
    • new VoIP rates application into billing and routing systems;
    • test-numbers database for all routes with automatic search engine;
    • automatic price-list generation based on suppliers’ price-lists;
    • actual targets and offers storage;
    • built-in NOC TT.

    accucore

    AccuCore generates reports by IAS and GAAP standards. Speedflow has also developed its own system of “informative and convenient reports,” which is said to show all parameters of business processes and simplify financial analysis.

    Learn more about AccuCore.

    • PAY-N-GET

    Pay-n-Get is a processing system for prepaid services distribution. It’s a perfect solution for calling card providers that eliminates the need for scratch cards. 

    Pay-n-get is designed for mobile top up, PIN codes selling, electronic voucher and prepaid airtime distribution.

    pay-n-get

    Pay-n-Get allows refilling balances of:

    • Mobile operators
    • VoIP carriers
    • Internet providers
    • Cable / Satellite TV providers
    • Utilities providers
    • Other pre-paid products and services

    Learn more about Pay-n-Get.

    •  SERVICES

    Speedflow offers a wide range of additional VoIP services for telecom companies which are concerned about their business growth.

    Telecom services:

    – VoIP Wholesale Termination
    – VoIP Premium Termination
    – VoIP CLI

    Software services: 

    – Class 4 VoIP Solution Rent
    – Class 5 VoIP Solution Rent
    – CDR Comparison

    To help startup VoIP companies and to empower established ones with business agility, Speedflow offers softswitch solution for rent (hosted softswitch).

    VoIP providers can either rent the software only or use the turn-key solution, which includes VoIP Softswitch as a complete set installed on company’s dedicated servers at reliable data-centers with necessary internet bandwidth. Speedflow offers flexible VoIP softswitch rent conditions depending on the traffic volume.

    Speedflow also offers a CDR comparison service which gives the customer the ability to settle all debt disputes with its partners.

    speedflow-overview

    Customer Care Services:

    Customer care is one of Speedflow’s priorities. They provide qualified support at all times starting from the first quote request through to their software application.

    Speedflow customer services include:

    – Consultations
    – Presentations
    – Installation
    – Trainings
    – Technical Support
    – The backup option
    – Regular Updates and Upgrades

    Learn more about Services.

    Check out the company’s overview video:

    Learn more on Speedflow website.

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  • Key Factors That Determine a Winning Application Store Strategy for Operators

    Since its launch over 2 years ago, Apple’s App Store is redefining the way consumers are using the Internet. Apple has created a phenomenon and industry experts forecast application stores will become a billion dollar industry with revenues expected to exceed $25 billion by 2014.

    Juniper Research estimates that by 2011 the majority of all applications-related revenue will originate from applications delivered via applications stores. And this trend will continue, with the contribution of 4G (both WiMAX and LTE) giving subscribers the opportunity to experience better mobile voice and data services, via application stores.

    Operators should be happy. They are supporting this boom by providing the connectivity, marketing and customer care to the subscribers downloading the applications. However to date, operators are not enjoying increased revenue for their efforts.

    Whilst data yield is increasing for operators, ARPU has been on a steady decline. Operators’ networks are being used to download and access applications but the operators themselves are seeing returns. Which is why, in recent months, operators have begun exploring ways to adopt the App Store model to gain full control over their revenue and subscriber base.

    However, the challenge lies in how operators can ensure that subscribers will purchase applications from them and how an operator can add value compared to its competitors, device and platform vendors?

    Source: Juniper Mobile Applications & Apps Stores Business Models, Opportunities & Forecasts 2009-2014

    The Winning Application Store Strategy

    Operators are only just beginning to realize that they have the existing assets to support their goal of launching an application store. By using the right avenues to tap into these assets, operators can fast track their venture into this exciting, profitable space.

    There are 7 key factors that determine a winning application store strategy for operators.

    I. Connectivity

    Simply said, connectivity is the fuel required to transport any application to subscribers. Connectivity forms the very foundation, without which any application store, regardless of how cool or entertaining it is, cannot operate. Operators must realize that they are in possession of an essential sector of the application store ecosystem, and this sets them on the right path to owning their own application store.

    II. Integrated Ecosystem
    (Applications Management, Billing & CRM)

    A successful application store should place emphasis on both the front-end and back-end mechanisms, particularly the applications management, billing and CRM.

    CRM Capabilities
    On the front end, the system serves as a platform to push applications to subscribers. It is an online shopping mall that hosts various types of applications and it is the very place subscribers interface with the operator’s application store.

    Hence, the front end should be managed carefully to meet the demands of subscribers.

    This is where the operator has an advantage as they are the only entity within the ecosystem with a holistic view of subscribers’ lifestyle patterns based on their profile and purchase history. The operator’s CRM system provides an abundance of subscriber data which would assist in channeling the right applications to the right subscribers, at the right time.

    It’s important for the application store system to be equipped with artificial intelligence that integrates with the operator’s CRM system to leverage on the wealth of subscribers’ behavioural information.

    Based on this information, operators have the opportunity to make compelling recommendations to subscribers and meet their demands for personalized content.

    Ready Billing Mechanism
    Another advantage that operators have is a ready billing system, which includes options for prepaid and postpaid payments as well as flexibility in offering interesting rebate packages. This enables operators to differentiate from other players such as Apple, which typically has a less feasible or preferred billing options. The application store system should easily integrate with operator’s existing billing system, allowing a single point of access to manage billing.

    Applications Management
    At the back end, the application store system should be built to support an automated cycle of certifying an application. The right flow should be implemented to ensure applications submitted by content developers are properly scrutinized and tested before releasing to subscribers.

    This relieves operators from the manual process of managing applications and, at the same time, ensures all deserving applications are made available to subscribers. In short, deploying an application store is about creating a whole ecosystem to support, develop and provision applications both online and at the device level.

    III. Hassle Free Billing System

    Operators have an established and trusted billing relationship with their subscribers. With prepaid and postpaid payment options, paying online with credit cards no longer needs to be the settlement medium. This enables all subscribers to enjoy applications without worrying about security and fraudulent risks, which is one of the main factors that deter them from shopping online. Application purchases can be charged directly to the subscriber’s scheduled (eg.monthly) bill.

    Meanwhile, having a direct billing relationship with the operator puts the subscriber at ease. In the event of issues arising from the purchase of applications, subscribers are able to reach the operator for assistance and settlement.

    IV. Focal Point of Access

    A successful application store must consolidate all value-added services and applications within a single platform, hence subscribers benefit from a focal point of access. Distance to purchase must be reduced and free previews should be made available so that subscribers are given an opportunity to evaluate an application prior to purchase.

    V. Location-based Content

    Operators can offer more localization compared to application stores owned by device manufacturers or operating system vendors as the local operator understands their own market and subscribers’ demands. With this service differentiation, operator-owned application stores would generate more demand for applications and keeps the ecosystem healthy.

    According to research conducted by ComScore, the number of people who sought local information on a mobile device grew 51% within just one year (from March 2008 to March 2009). ComScore defines local content as "searching for information on maps, movies, business directories or restaurants."

    Among the various local content categories, the number of people accessing online directories has seen the greatest increase during the past year, at 73%, followed by restaurants at 70%, maps with 63%, and movies with 60%. This further strengthens the need for localized content. Usage of applications like coverage maps, traffic updates, and restaurant recommendation not only enhances a subscriber’s everyday life, but keeps them coming back for more, thus driving demand for the entire application ecosystem.

    VI. Multi End User Device & OS Support

    Operators are faced with the daunting expectation of providing applications/services that can be supported by multiple devices, across all platforms with a consistent user experience. This gives all subscribers an opportunity to indulge in the application store regardless of the device or operating system used.

    For example, Apple’s App Store is only confined to iPhone users. This means that unless they purchase an iPhone they cannot enjoy the applications.

    Operators now have the chance to break this monopoly and offer a similar experience to all subscribers via the operator-owned application store. Synchronization capabilities between multiple devices further enriches user experience.

    Aside from subscribers, a cross-platform application store is a stronger incentive for content developers as they are assured that their master pieces reach a wider target audience.

    VII. Fair Game for Developers

    It is widely expressed that the visibility of applications residing in Apple’s App Store has been a great disappointment to content developers. Apple’s practice of ranking applications by price drowns premium applications, while cheap and free titles receive a more preferable placement. With thousands of applications out there, an effective application marketing mechanism needs to be in place to give all applications a favourable selling ground. An application should have the opportunity to compete in its own space, ranging from popularity, rarity, uniqueness and pricing.

    Kelvin Lee is the Senior General Manager of Green Packet Berhad

  • Kolmisoft Releases Free Version of VoIP Billing and Routing Platform MOR

    Kolmisoft, a creator and developer of all in one solution – softwich with billing and routing functionality, has released a free community edition of its platform MOR focused on the startups and entrepreneurs who are willing to start a VoIP business, the company announced.

    Kolmisoft’s versatile application can be used for various VoIP business models (wholesale, retail, prepaid and postpaid), branded with provider’s logo and integrated with the provider’s back-end or toolbox.

    Running on Asterisk, MOR easily handles even 300-500 simultaneous calls on a single server, the company claims.

    The free version has the same features and functionality as the commercial edition, just limited to ten concurrent calls.

    “We had a free version in the past along with first release of MOR, then went to a trial version, but our customers did not like it because they knew the next call they would get was from a sales representative, or the trial period would expire before they could even finish testing,” Kolmisoft CEO Mindaugas Kezys said.

    “With the new release, Kolmisoft is hoping to help companies with low budget to start VoIP business and upgrade the software to commercial edition only when their business begins to grow.”

    Apart of 15 new futures, MOR 8 comes with two new modules: Mobile Number Portability add-on enables mobile telephone users to retain their mobile telephone numbers when changing from one mobile network operator to another and Recordings add-on allows to record selected users’ calls for monitoring purposes.

    According to Kezys, by using MOR 8, telecom companies can effectively provide VoIP services sparing more time for marketing their product instead of worrying about infrastructure. “Kolmisoft support team can easily take care of VoIP related problems by client’s wish,” he said.

    “This version of MOR is the most reliable and powerful in Kolmisoft history”, CEO of Kolmisoft stated.

    He added that the platform includes a “how to make a first call” guide and has default provider Kolmisoft so users could instantly test the system, see how call is billed and start using MOR system for their VoIP business.

  • IPsmarx Releases "Cost Cutting" Wholesale Softswitch


    IPsmarx Technology has released what it describes as a user-friendly all-in-one solution for managing billing routing, taxation, and complex routing tables.

    The company claims the new VoIP Softswitch will allow carriers to reduce their operating costs by automating billing and customer management processes.

    Aimed at wholesale VoIP carriers, it integrates call routing, SIP and H323 handling, advanced billing, client management, taxation and reporting.

    Arash Vahidnia, CEO of IPsmarx, said the solution offered enhanced security features and advanced database technology.

    "Carriers will also benefit from our new enhanced features, such as Distributed Architecture and Advanced Least Cost Routing along with carrier grade reliability," he said.

    In May, IPsmarx launched Unified Customer Management (UCM), a solution designed to streamline the billing process for service providers.

    Vahidnia said the new wholesale softswitch was designed based on the needs of the current carrier market.

    He said trends such as package billing and promotional bundles have been developing in the VoIP wholesale space.

    "So this new IPsmarx solution will include management tools for carriers to design their own promotional offers and rate packages," he said.

    The solution is intended for carriers at all growth stages, from start-ups to larger carriers.

  • IPsmarx Streamlines Bundled Services' Billing


    Billing can be a complicated process for VoIP service providers and calling card operators – especially if they want to diversify and offer more than one service.

    In some cases customers end up receiving separate bills or a third system has to be used to generate them.

    Now Ipsmarx Technology is offering a solution which it claims streamlines the billing process.

    Called Unified Customer Management (UCM) it enables service providers to offer calling card, PINless dialing, IP phone, and video over IP services to the same customer and provide only one bill for all the services.

    It also makes life easier for end users, who get the convenience of signing up for each service using one web interface.

    Carrie Fedders, account manager with IPsmarx, told voip.biz-news that if a service provider does not have an all-in-one solution, they may have one system that manages their calling card platform and another system that manages their VoIP business.

    "Then, they cannot send only one bill to their customer or they have to generate the bill using a 3rd system, while pulling information from their calling card and VoIP systems, so it can be quite complicated," she said.

    With the IPsmarx package billing feature, service providers can decide to bill for all services on a per minute or flat rate basis as well as create selling packages, or "bundles", for different services.

    Fedders said the UCM solution streamlines the billing process and gives operators the ability to offer a complete suite of VoIP and calling card services to their end users.

    This in turn has the potential to increase revenue for operators, which are increasingly looking to diversify their services.

    So an operator with an established client base who are making international calls could can capitalize on this by offering additional long distance services and increase their market share.

    "A calling card company can now add VoIP service, for example, and advertise it to their calling card users, in order to increase their usage and call volume, thus generating another revenue stream," she said.

    "Also, operators avoid the expense of multiple systems and 3rd party billing/invoicing software."

  • Vodafone Plans App Store For 289m Customers


    Vodafone is joining the increasingly busy application store game by launching its own venture in a number of European markets later this year.

    The mobile operator will take a 30 per cent share of all app revenue – mirroring Apple’s App Store.

    Interestingly for developers, Vodafone is to supply a program that allows software to run on any Vodafone device.

    Previously, developers had to configure their apps to each handset – a lengthy process and one that restricted uptake.

    The new program will simplify that and give apps access to the operator’s 289 million customer base.

    Vodafone is to handle the billing for the apps that will be charged directly to a customer’s telephone bill.

    This could be a major advantage for the operator. Earlier this month, Nokia announced that it would have to drop operator billing from its US Ovi Store – a set-back for the venture.

    Vodafone will also provide developers and partners with access to "network capabilities," including location awareness.

    This will allow them to create apps that take into account a user’s current position.

    What is certain is that consumers will soon be spoilt for choice – although there may also be confusion over where to go first for apps.

    Vodafone has, however, said that a user with a Nokia phones on its network can chose which app store they want to use.

    The success of the venture will also hinge on the quality of the apps – and that will be influenced by whether developers feel drawn to Vodafone – and are willing to hand over a 30 per cent share of their revenues.

    The first apps are to roll out at the end of the year in the UK, Italy, Germany, Spain, Netherlands, Greece, Portugal and Ireland with more territories added later.