Tag: roaming

  • New Roamer App Reduces Call Roaming Bills Abroad up to 90%


    The phone bill can shoot up to a hefty amount when you are travelling abroad due to steep call roaming charges. However, there is now an app that lightens this financial load for iOS and Android mobile device users. Roamer is a new app for iOS and Android that saves users call forwarding bills abroad by up to 90%.

    Roamer allows call forwarding so you can receive and make calls with the app anywhere in the world. The app simply forwards a user's regular number to a local SIM card at their destination. Once at the destination, the user can be able to call their home country or elsewhere abroad using their regular caller ID. As for local calls, the local SIM suffices.

    Using local cellular networks means the Roamer app-based calls are high quality. You have to pay native rates, though, to make calls.

    The app is available on the App Store and Google Play as a free download. Roaming credits are available in packages of $13, $16, $39, and $65. The company has promised to release BlackBerry and Windows Phone versions soon.

  • Telecom Service Providers Waking Up to Global Wi-Fi Roaming

    15 disruptive service providers around the world with nearly a billion mobile subscribers have partnered with the largest global Wi-Fi roaming network, iPass.

    iPass chief executive officer Evan Kaplan reporting on the state of Wi-Fi in the telecom operator industry said: “Mobile carriers are waking up to the power of global Wi-Fi roaming and the competitive advantage it offers. While Wi-Fi is in its early years, 15 telecom service providers worldwide are pioneering its growth and the signs are incredibly encouraging for explosive growth in this market.”

    Even though the public discussion on mobile operator Wi-Fi has previously centered on cost-savings offered by domestic mobile data offload, global Wi-Fi roaming has the ability to generate revenue. iPass has a unique vantage point in the telecom industry and the ability for service providers to deliver both consumers and the enterprise global Wi-Fi roaming connectivity is set to be an inherent part of their subscriber features in the future.

    “The 15 service providers that have signed up to offer global Wi-roaming have a combined mobile subscriber base of 974 million people worldwide. With high-value customers demanding Wi-Fi roaming, these service providers are seizing the initiative to provide the benefits of a global Wi-Fi network,” said Kaplan.

    With the increasing number of international business travelers using multiple mobile devices – including non-SIM devices – to data roam, various service providers are looking at Wi-Fi to serve the needs of these high-value customers. “Mobile is everything; it has changed how people communicate and work. Wi-Fi is global in nature and these service providers recognize that they are in a highly competitive industry. Providing convenient and cost effective connectivity options all around the globe for their high-value customers is going to be the next big differentiator,” said Kaplan. “We’re breaking a religious barrier by enabling carriers to bundle services to support the needs of their customers who carry both SIM and non-SIM devices that are Wi-Fi enabled.”

    A recent industry report from Juniper Research indicated revenues generated from mobile roaming will hit more than $80 billion by 2017. “There is an increasing opportunity for telecom operators to enhance their roaming revenues and profit margins via Wi-Fi networks,” said report author Nitin Bhas. “These revenues will largely be driven by increasing data usage and mobile operators are looking at global Wi-Fi as a way to protect their post-paid, high-value customers that are demanding Wi-Fi, especially when they travel overseas.”

    With 1,137,695 Wi-Fi hotspots in 113 countries and territories worldwide, iPass has nearly doubled the number of hotspots in its Wi-Fi network since the beginning of 2012 and expects its network to hit two million Wi-Fi hotspots by the end of 2013. “We are building the largest Wi-Fi ecosystem in the world and operators in Asia and the Middle East are taking an early lead in shaping how people roam today and in the future,” said Steve Livingston, iPass senior vice president of carrier development.

    Both Zain and Etisalat in the Middle East and China Telecom and China Mobile are using the iPass Open Mobile Exchange as a foundation for their global Wi-Fi data roaming service; along with SK Telecom in South Korea, dtac in Thailand and KDDI in Japan there is a surging Wi-Fi expansion throughout Asia. Additionally, Oi, South America’s largest mobile operator has joined the exchange and is building the largest Wi-Fi network in Brazil. With a nexus of forces driven by cloud computing and mobility causing an ever-increasing need for global Wi-Fi, iPass is starting to see carriers thinking of Wi-Fi roaming as an inherent part of their mobility services that subscribers will expect as a feature rather than an add-on service.

    Wi-Fi standards such as the Next Generation Hotspot (NGH) from the Wireless Broadband Alliance and the Wi-Fi certified Passpoint program from the Wi-Fi Alliance are a welcome evolution according to iPass. “NGH and Passpoint are critical to remove the friction inherent in the seamless mobile connection process today as it will improve the user experience,” said Livingston. “iPass is helping lead these discussions on defining and driving the future of Wi-Fi and these initiatives speak to the core value proposition of iPass. The network that iPass has built enables operators to bridge the gap from today’s Wi-Fi into the future and beyond.”

    As Wi-Fi standards continue to progress and improve the user’s experience, iPass is strongly positioned both today and in the future. The company’s global Wi-Fi presence is unsurpassed and their technical integration and expertise over the last 12 years with more than 140 global Wi-Fi networks provides iPass a significant advantage, especially as Wi-Fi uses a different infrastructure to cellular networks.

    “Consumers are very sensitive about expensive data roaming charges but with Wi-Fi people are used to daily, flat-rate or time based billing versus consumption usage,” said Kaplan. “As both mobile and fixed-line operators now have an opportunity to get into the global Wi-Fi roaming business, iPass is there to help operators derive greater wallet share from mobile customers. Whether it’s a smartphone or a non-SIM device, they can use our Wi-Fi network virtually wherever they are in the world.”

    An early pioneer in the creation of the global broadband roaming market, iPass delivered the industry’s first broadband roaming service that gave business travelers simplified, high-speed and secure remote access to their corporate networks. iPass is a board member of the Wireless Broadband Alliance and co-author of the WISPr 1.0 protocol, a standard that defines how smart clients can access Wi-Fi networks.

  • International Roaming for Free? Interview with Arif Reza, Director of WorldSIM

    At the Mobile World Congress we talked to Arif Reza, Director of WorldSIM, the company that was showcasing their Multi IMSI global roaming sim card.

    This revolutionery card enables travellers to use their mobile phone in over 200 countries worldwide and receive incoming calls for free in over 80 countries including the USA, all of Europe, Africa and the Middle East.

    In addition, it works in all unlocked GSM handsets and currently comes with 2 mobile phone numbers on the same sim card – a UK(+44) and a US(+1) mobile number allowing travellers to be contactable on either number wherever they are.

    The card is currently sold at all major UK airports and seaports as well as over 1,000 other travel and mobile retailers and travel ports globally.

    Arif claims that WorldSIM can save travellers up to 95% on their mobile phone bill. He says more local country numbers will be available soon as more international operators join hands with WorldSIM.


  • Clearing Houses at Centre of WiMAX Hub Model

    INTERVIEW: Smartphone.biz-news spoke to John Dubois, global roaming director for the WiMAX Forum, to hear the latest on the deployment of the 4G technology’s networks – and plans for operators to use a hub model for roaming agreements.

    While many people have reservations about the future success of WiMAX it’s clear the 4G technology is gaining traction in markets around the world.

    In his presentation at the recent Insights’09 conference in Lisbon, Portugal, John Dubois, global roaming director for the WiMAX Forum, highlighted the growing number of WiMAX deployments – and the advantages it has in being first to market compared to LTE.

    The most recent figures from the organisation show there have been 484 WiMAX deployments in 141 countries so far.

    Aside from networks, the Forum has recently certified its first full Netbook (Onkyo C204) and its first Notebook computer (Toshiba Dynabook SS RX2).

    The specification for billing and settlement for roaming has just been completed and two operators – Clearwire and DigitalBridge – will be testing it over the summer.

    Roaming Trials

    Also getting underway are the first commercial global roaming trials, which will involve 14 "ecosystem leaders" carrying out end-to-end testing of roaming over live WiMAX networks.

    These operators, device manufacturers, equipment vendors, and clearing houses include Aicent, Alvarion, Bridgewater Systems, Cisco, Clearwire, Comfone, DigitalBridge, Intel, iPass, Juniper Networks, MACH, Motorola, Syniverse and Transaction Network Services.

    From the results of the trial Dubois told smartphone.biz-news that it will be possible to provide a baseline for establishing roaming services and agreements for WiMAX worldwide.

    "WiMAX operators do not have a lot of experience with roaming," he said.

    "After that other operators are very interested in participating. Six clearing houses are also involved in the trials.

    "They will provide back offices and after the trials are completed we will be in a position where we can start connecting operators on a commercial bases."

    Dubois said that while operators will be able to connect directly, he believed the vast majority will do so through clearing houses.

    This is because this simplifies the administration of the roaming process by only requiring operators to have one or two agreements with clearing houses – rather than individual agreements with every operator.

    He said that prior to joining the WiMAx Forum he worked as director of roaming for a mobile operator and had to manage more than 300 roaming agreements.

    "The hub model will prevail," he said. "That’s what the 3G world would like to move to. We will do that straight away with WiMAX.

    "It’s not something we are enforcing, we are letting the market take care of it."

    Interoperability Key

    A key element of the trial will be testing the interoperability of equipment – essentially devices’ ability to acquire a visited network’s base stations and backend while roaming.

    Dubois said interoperability is a particularly important aspect for WiMAX since there are a lot of different base stations vendors, each manufacturing its own equipment.

    He said it is clearly vital that devices work on the different base stations while roaming.

    For this reason, the WiMAX Forum has designed a certification process.

    "They will undergo interoperability testing to make sure that they will be interoperable with different base stations," he said.

    "That is key for roaming – but it’s nothing we didn’t face with 2G and 3G."

    Again, from his experience working for a mobile operator, Dubois said it took a while before handsets from the operator were able to function in different parts of the US.

    "With WiMAX, we want it to work now with all devices. It’s a matter of months," he said.

    A non-technical issue with base stations is also their cost and how this could be affecting the uptake of WiMAX.

    However, Dubois said prices were very competitive when compared with 3G.

    Deployment Growing

    Scenna Tabesh, director of marketing communications for the WiMAX Forum, said that despite the economic downturn WiMAX deployments and developments are continuing to grow "quite reasonably".

    While the Forum has no specific projections for future deployment rates it expects the numbers to grow significantly based on the history of the last few years.

    "We are growing very steadily and we are still cautiously optimistic that we will see steady growth over the next 18 months," she said.

    Scenna Tabesh, director of marketing communications, WiMAX Forum

    Tabesh said WiMAX activity has been particularly strong in the Middle East, Africa and South-east Asia, and auctions to allocate wireless spectrum are expected shortly in India and Brazil.

    "The big picture is looking pretty good. Operators continue to invest despite the global situation," she said. "There are also a lot of folks straddling the fence because they do not have to act right now."

    That’s not the case in Russia, where two operators – Yota and Comstar – have rolled out WiMAX networks.

    Tabesh said Yota, which launched its paid commercial Mobile WiMAX service on June 1st and is adding 1300 subcribers a day, has launched the first dual-mode GSM/WiMAX mobile.

    The Russian operator is also looking to extend its WiMAX investments outside its home market.

    However, Dubois said that while more operators such as Yota are successfully deploying WiMAX, this did not appear to be widely known.

    "WiMAX is gaining significant traction. A lot of operators are deploying but they are not making a lot of noise about it," he said.

    "There’s significant growth in the area. Operators are very excited because it provides them with what they need right now.

    "They are putting in broadband services quickly and once the network is up, customers flock to them."

  • Nimbuzz Offers VoIP Calling Without 3G or WiFi


    Nimbuzz is partnering with Voxbone to offer its VoIP calling service using local DID access numbers – without the need for 3G or Wi-Fi connectivity.

    The arrangement means that users can make voice calls to contacts using most of the popular IM and VoIP services, including Gizmo5 and Skype, in over 50 countries.

    The Nimbuzz service, which runs on all Internet-capable mobile phones, detects when the handset is out of Wi-Fi or 3G range and steps in.

    It requests permission to automatically dial a local access number and route the call over the Internet.

    With most mobile plans, such calls are free except for a low charge (if any) to the local access number.

    The Nimbuzz software client determines the correct access number to dial from the user’s Nimbuzz profile.

    Headquartered in Brussels, Belgium, Voxbone provides worldwide local and toll-free phone numbers over its own private intercontinental VoIP network.

    Tobias Kemper, Nimbuzz head of communications, said the intention is to make Nimbuzz a truly mass-market application.

    "Not one limited to this mobile platform, or that chat/calling network, or a particular click sequence," he said.

    "By adding the DID numbers supplied by Voxbone, we can provide reliable mobile VoIP outside of Internet range and over 2G networks in over 50 countries, with any Internet-enabled handset and no change in user behavior."

    Currently growing at a rate of over 750,000 sign-ups per month and operating in 200 countries, Nimbuzz offers mobile VoIP, chat, location, file sharing and MMS services under one application.

    It works across popular communities and social networks, including Skype, Windows Live Messenger, Yahoo! Messenger, ICQ, GoogleTalk, AIM, Facebook and MySpace.

    Nimbuzz VoIP also reaches PSTN phones through Skype-Out, using any of 10 VoIP third-party VoIP services (including Skype).

    A full phone keypad is part of its interface, along with the multi-service buddy list.

  • WiMax Forum Announces Interoperability and Roaming Trials


    The first ever commercial WiMAX interoperability and roaming trials are to be carried out by 14 companies involved with the Next Generation wireless technology.

    Ron Resnick, president and chairman of the WiMAX Forum, said the testing of networks and equipment will demonstrate to all WiMAX operators that they can easily provide roaming services to their customers.

    Among the operators, device manufacturers, equipment vendors, and clearing houses taking part are Aicent, Alvarion, Bridgewater Systems, Cisco, Clearwire, Comfone, DigitalBridge Communications, Intel, iPass, Juniper Networks, MACH, Motorola, Syniverse and Transaction Network Services.

    Resnick, speaking at the Forum’s global congress in Amsterdam, said the trial represents an end-to-end test of roaming over live WiMAX networks.

    He said it will provide a baseline for establishing roaming services and agreements for WiMAX worldwide.

    "Roaming with interoperability is important in order to expand the availability of WiMAX services by enabling users to automatically access networks when traveling outside the geographical coverage area of their home network," he said.

    To date, the Forum tracks more than 475 WiMAX network deployments in 140 countries.

    The WiMAX Forum board of directors has also voted unanimously to change the pricing fee setup for its WiMAX Forum Certified program.

    It is to become a market pricing model at all six of its certification labs.

    The WiMAX Forum has 106 certified products in the market today, with a projection of at least 1,000 certified products available by 2011.

  • EU Mobile Roaming Charge Caps Will "Increase Traffic and Revenue"

    INTERVIEW: As mobile operators in Europe rush to comply with legislation to protect consumers from massive roaming and SMS/MMS bills, Amit Daniel, vice president of marketing for Starhome, tells smartphone.biz-news about the challenges – and the advantages – the new rules will bring.

    One result of the European Commission’s new measures to cap mobile roaming charges will be the end of what has become known as "bill shock".

    This well publicised term describes the phenomenon of opening your mobile bill with no clue as to what the cost will be – and getting hit with massive charges for those calls made abroad.

    As a first step to ending this, new caps on roaming charges come into force in July.

    By then, carriers in Europe must ensure they have the appropriate technology in place to comply with the data usage regulations.

    Not surprisingly this has led to a significant increase in interest roaming solutions – including those offered by Israel-based Starhome.

    The company is the largest supplier of roaming solutions for mobile operators, with more than 160 clients around the world, including Vodafone, T-Mobile, Orange and Telefonica.

    Amit Daniel, VP marketing, Starhome

    Amit Daniel, vice president of marketing for Starhome, told smartphone.biz-news that operators are understandably concerned about finding and implementing solutions without incurring penalties, disrupting existing operations or inconveniencing customers.

    She said that aside from the legal requirements, consumers are also demanding clear information about roaming costs to avoid becoming victims of "bill shock".

    "We are seeing extreme demand for these kinds of solutions from all over the world," said Daniel. "Data is one of the hottest topics at the moment and this coming year there will be lots of implementations."

    Two-Stage Legislation

    European mobile operators have to meet two legislative deadlines to comply with the European legislation.

    The first is the adoption of the Roaming II Regulation, which is set to commence on July 1.

    It will significantly affect the roaming industry, especially the provision limiting the Euro-SMS tariff. Subscribers sending SMSs abroad must not be charged more than Euros €0.11 cents, and those receiving SMSs in other EU countries cannot be charged.

    The Commission also proposed a safeguard limit (per megabyte) for wholesale data roaming fees.

    A second phase of Roaming II Regulation states that by March 1, 2010, operators must enable customers to pre-determine the amount they wish to spend before service is "cut-off".

    While the new rules require operators to change their systems, Daniel said her impression was that the industry realised it would be offering something of value and simplicity to users.

    She said the most obvious was control over mobile costs while roaming.

    "It’s a major issue for operators but it will eventually increase traffic and revenue," she said.

    "Consumers are reluctant to use their mobiles while roaming at the moment because pricing is too complex and they are worried about suffering from bill shock.
    "So many people turn off their handsets and only use them in emergencies.

    "The EU legislation will give customers the possibility to control expenses and determine what they want to spend in the future."

    Benefits beyond Pricing

    Another benefit of the changes, according to Daniel, is that they offer operators the potential to stand out from the competition in terms of the packages they offer.

    This extends beyond just pricing to include revenue-generating services that can be offered as part of a bundle.

    However, Daniel said carriers were having to ensure their systems – both hardware and software – were capable of determining users’ real time usage status and how much calls were costing.

    "Current systems can do calculations of usage offline after a transaction has been made and record data consumption rates," she said.

    "But it’s not in real time. The main issue is to be able to do real time billing, which most operators do not have the capacity to do."

    Daniel said that the legislation essentially requires traffic usage to be monitored and measured to keep check on how much is being consumed.

    She said this then had to be correlated with a user’s subscription package and specific billing plan.

    Operators could then, for example, send a "roaming" user an SMS telling them how much they are going to be charged for using their mobile abroad.

    Credit Limit Warning 

    For the second phase of the EU legislation, subscribers will have the option to purchase packages from operators which are then monitored by companies like Starhome.

    As part of these, users will be notified if they are going to exceed agreed credit limits when using their phones internationally.

    To do this the operators again need to be able to access real time information on users’ mobile consumption.

    "This is a solution we are providing to give roaming control, both in Europe and beyond," said Daniel.

    A benefit for Starhome’s extensive client base was that they can use their existing platforms, according to Daniel.

    These are already connected to signalling and billing systems, so there is no need to integrate a new supplier – a major project in itself.

    Starhome offers the solution in a managed service mode, a popular option since there is a high level of liability on the operators’ side of the service.

    She said the company’s global operations centre carriers out 24/7 monitoring of its clients’ networks.

    "If something goes wrong with connections and so on, we are capable of seeing that in real time and alerting the operator," she said.

    "In terms of providing a service that’s really liable and always working, this is one of the areas where we have an advantage over competitors."

    The new rules will undoubtedly make knowing the cost of using mobiles abroad much simpler for consumers – whether the operators stand to gain from the changes remains to be seen.

  • DeFi To Offer Global VoIP For iPhone


    DeFi Mobile is to make its Global Access VoIP service available to iPhone owners – possibly by the new year.

    Users will have access to unlimited global calling, roaming, and long distance for a monthly subscription fee.

    While calls will require a WiFi connection, DeFi says it has struck global partnerships that ensure an extensive network of private and commercial connections.

    The service will also offer voice-to-email, caller-ID, call-forwarding, call-hold, and call-transfer.

    Customers will be given a choice of countries from which their DeFi contact number will originate from.

    With packages starting from USD $40 per month there will also be the option to add three contact numbers from different countries for USD $10.

    DeFi claims its Global Access is superior to standard mobile VoIP solutions in several significant ways.

    Among them is the fact that calls are routed over its managed network, which is says delivers superior call quality by eliminating the “jitter” and dropped calls synonymous with other VoIP operators.

  • Wireless VoIP May Improve with New Wireless Standard

    802.11r officially published after four years in the works

    The IEEE standards body has officially published the Wi-Fi protocol 802.11r.

    It has been in the works since 2004 and was finally approved by the body earlier this year.

    The new protocol is designed to allow for quick roaming between access points while maintaining security.

    Handoffs between access points that used to take seconds (and result in dropped calls) can now take place in less than fifty milliseconds.

    This improves connections between multiple private networks but is particularly beneficial to Wireless VoIP.

    Many believe that the publication of this standard will increase the widespread use of VoIP-on-the-go.

    Other, however, say that the cost of deploying 802.11 routers will prevent 802.11r from being useful as anything but an enterprise solution.