Google spends an awful lot of time and money advertising some of their services, and Google Talk, featured on Gmail and Google+, receives a large percentage of that attention. Yet any users who attempted to use Google Talk on the east coast of the United States and around the world during one day last week disappointedly met only dead air.
The service drop occurred just before 7AM EST, and continued for the next six hours. During that time, none of Google Talk’s VoIP services or video conferencing capabilities were available. Google hopped on their sites to report that they were aware of the problem, and that it was impacting a majority of their users. They promised swift action, which then took much of the day to materialize.
Issues like these are one of the only things keeping VoIP companies from expanding their dominance even further. People need reliable telephone service, and many Google customers are businesses. Losing voice, chat and video services for more than half a day could be devastating if the timing is poor.
The timing of the Google Voice crash was also quite strange in that it occurred on the same day that Twitter crashed for several hours. Of course they couldn’t be related, but that’s millions upon millions of dissatisfied users.
Before Twitter went down, reports were surfacing there that the Google Talk delays were seen not only in the United States and the UK, but actually all around the world. Google did not give a reason for the issue, only promising to resolve it expediently. Hours later, they were able to solve the problem.