Skype has long set the standard for both video conferencing and VoIP communications, as their products were one of the first to cross operating systems, and is now the VoIP option integrated with social networking giant Facebook. But many consumers have run into issues in recent weeks, as instant messages sent over Skype have been accidentally sent to the incorrect contact, creating a host of awkward situations. Luckily, Skype is moving quickly to address the problem, so their millions of customers can rest easy that things should soon go back to normal.
Skype first became aware of the glitch on a user forum. The misdirected IM’s became an issue any time Skype crashed in the midst of an instant message session. The last IM sent would accidentally go to a different contact once the user logged back into his account. Although Skype was incredibly apologetic about the bug, they announced they didn’t feel it has affected a large number of users, and shouldn’t dissuade anyone from trusting their VoIP needs to the service.
Not only is the situation rather unique, but it also only impacted particular iterations of Skype. The versions in question seem to be Skype 5.8 for Mac, Skype 4.0 for Linux, Skype 5.10 for Windows, and Skype 1.2 running on Windows mobile devices. Customers were asked to upgrade to the latest version, which should solve the issue. Skype also took the opportunity to fix the File Sending option on their desktop software, so that users with a FAT32 hard drive can now save files consistently.
Skype has risen swiftly in the VoIP world, further buffered by their purchase by Microsoft last year. Skype will come built-in on Microsoft’s newest Windows release, Windows 8, and will integrate seamlessly with Microsoft Office 2013 when it heads to market next year.