Posts Tagged: smb

VoIP and unified communication service providers – Broadvox and Cypress Communications – announced the signing of a merger agreement. While both companies deliver a hosted VoIP and hosted unified communications solution, neither customer base is expected to be affected by the merger. Customers using Cypress’ C4 IP product and those using Broadvox’s GO!VBX will see no changes in their current feature sets, phones, or technology platforms.

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Alteva has announced another affordable way to leverage Microsoft Communication Services integrated with Alteva’s enterprise hosted VoIP service. Together, Microsoft and Alteva are providing hosted UC solutions for smaller businesses that integrate communication and business processes.

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In the world of communication services and VoIP technology there are a lot of companies out there providing services to large businesses and enterprises.

What seems to lack is the company that serves the SMB‘s as a provider of similar services in both an easy to use and affordable package.

In a conversation with President of Allworx, Jeff Howe, he explains why they’ve focused on the SMB market,”If you look at IP as an industry all together there are a lot of moving parts right now. For example, from a pure industry perspective, a lot of the key features for the SMB space from a lot of our other competitors are typically missing.”

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CTI Group and CommPartners Connect have announced they are offering a VoIP call recording service aimed at small and medium-sized businesses.
Called SmartRecord IP it is a hosted VoIP call recording application that gives network operators the ability to offer call recording directly from the switch, rather than as an afterthought.

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Vembu Technologies has made available for production StoreGrid Cloud AMI, an online backup "virtual appliance" on Amazon Web Services.
The company says that with the StoreGrid Cloud AMI and the Amazon Web Services infrastructure, it is now possible for service providers to offer a scalable, secure and highly redundant online backup service to their small and medium business (SMB) customers without any upfront capital investment in a data center.

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The economic crisis has frequently been held up as an opportunity for the VoIP industry to introduce businesses to the benefits and efficiencies offered by "non-traditional" telecom services.
But Kent Hellebust, CMO and general manager of Individual and Digital Phone Services at Telanetix, believes many VoIP service providers are failing to respond to the fast moving pace of the business retail channel.
He tells voip.biz-news how telecom vendors can effectively capitalise on potential opportunities in the US Small and Medium Business (SMB) market.

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