Business News Holding

Tag: sip-based

  • InterAct First to Validate Next Generation 9-1-1 Architecture

    InterAct, a provider of software for enterprises and government agencies, announced the successful integration with proposed Next Generation 9-1-1 architecture.

    The company is one of the first two nationwide U.S. vendors to achieve this integration. It is also the only provider to completely process end-to-end NG9-1-1 calls from the caller to the Computer-Aided Dispatch (CAD) and Geographic Information mapping systems (GIS) using nothing but IP connections.

    At NENA’s 2009 conference, InterAct showcased its ability to route wireless 9-1-1 calls into the DOT public safety test system and instantly deliver all data associated with the call to a full dispatch position without the use of legacy tone-based caller identification or serial subscriber lookup.

    A wireless 9-1-1 call placed from the NENA 2009 Conference in Ft. Worth, Texas was immediately routed through InterAct’s Next Generation IP-enabled 9-1-1 controller in Ottawa, Canada back to a call-taker position in Ft. Worth. Simultaneously, the automatic location information (ALI) was sent from the controller to an InterActCADtng server in Winston-Salem, NC and transmitted over a low bandwidth wireless network using an air card to a dispatch position in Ft. Worth where the caller location was plotted on the InterActGIS map display, and a call created in the InterActCADtng workstation. With this accomplishment, InterAct demonstrated that it is possible to dispatch incident response personnel from anywhere in the world.

    “9-1-1 centers have a dire need for Next Generation capabilities,” said Brian Fontes, CEO of NENA. “Regardless of whether a caller dials 9-1-1 from a wired, voice-over-IP or wireless phone, the location information should be instantly transmitted to the correct public safety answering point. Next Generation 9-1-1 makes this possible and enables the PSAP to receive and react to multimedia messages that cannot be handled by the current system”.

    Using NG 9-1-1 technology not only will agencies be able to communicate with citizens via text and video messages, but they can also choose to centralize all public safety equipment to drive down costs and collaborate with other agencies, while keeping dispatchers in the local communities they know best.

  • Avaya Announces SIP Architecture That Connects Users, Applications and Systems


    Avaya today announced the launch of a new SIP-based architecture that integrates communications across multi-vendor, multi-location and multi-modal businesses.

    Called Aura, the company said it is centered on the new open standards Aura Session Manager, which centralizes communications control and application integration.

    Session Manager orchestrates a wide array of communications applications and systems by decoupling applications from the network.

    The software simplifies complex communications networks, reduces infrastructure costs and delivers voice, video, messaging, presence, Web applications to employees anywhere.

    Kevin Kennedy, CEO and president Avaya

    Kevin Kennedy, president and CEO of Avaya, said that as a result, services can be deployed to users depending on what they need rather than by where they work or the capabilities of the system to which they are connected.

    He said Session Manager instantly reduces complexity and provides the foundation for broader unified communications strategies.

    "With Avaya Aura, organizations can achieve rapid returns on their business communications investment, while simplifying the development and deployment of applications that improve operational performance," he said.

    "We’ve seen some organizations use SIP routing to reduce trunking costs by 20 to 60 per cent.

    "With this new architecture, for the first time, the way we communicate is defined by the applications and the user, not the network."

    Avaya Aura will be available globally in May 2009.

    The company said Avaya Aura offers the following benefits:

    • Ability to create new applications and quickly extend them to users anywhere
    • Map applications to individual employee profiles, making the appropriate features globally available regardless of the location, system or device to which they are connected
    • Reduce costs through centrally managed, enterprisewide dial plans and on-net calling, global least-cost routing and PSTN access from the most cost-effective location.
    • Eliminate local application servers and optimize software licensing across the full breadth of the enterprise rather than for a single location
    • Massively scale to 250,000 business users and 25,000 locations.

  • INTERVIEW: Carrie Hartford Fedders From IPsmarx Technology








    IPsmarx was named as joint winner of the 2008 voip-biz.news Product of the Year Award last week for its SIP-based calling card platform.

    Carrie Hartford Fedders, account manager with IPsmarx, spoke to voip-biz.news about the solution, which eliminates the need for a VoIP gateway and PSTN lines using DID (Direct Inward Dialing) technology.

    She said that removing the need for a gateway in the network reduced both initial costs and overheads for operators.

    This meant savings could be made on initial investment of between 30-40 per cent compared to a calling card and gateway solution.

    As well as being more feature rich, the new platform also gives operators the flexibility to use fewer channels and upgrade when needed – as opposed to paying for T1/E1 lines.

    "When our sales people are talking to prospective clients, the main challenge is to convince them that they do not need a gateway in the network," she said.

    "People are so used to having it that they don’t believe it’s no longer required.

    "We really do feel that we are on the cusp of this new technology.

    "It’s a very innovative solution, which others are not offering."

    IPsmarx was founded in 2001 and initially offered a calling card platform designed for enterprises that needed a more effective way to manage their billing.

    Hartford Fedders said it grew quickly from there, with the company’s in-house developers continually adding new and more advanced features.

    The development progressed with the addition of a software switch.

    "Now we have all different kinds of solutions that enable businesses to offer VoIP and Calling card systems, the latest being our SIP-based platform," she said.

    While not needing a gateway in the network has streamlined equipment requirements, it has also added flexibility to the platform.

    Hartford Fedders said that in situations where a client’s business was growing, adding new capacity and lines was no longer a time-consuming and costly business.

    "Now you simply have to upgrade the software license with us and order more DIDs," she said.

    "So the long-term benefits are very attractive to our clients."

    Since the IPsmarx platform takes advantage of SIP Based DID technology, operators can provide calling card services to customers worldwide, where DIDs are available, and they only need one platform.

    Hartford Fedders said they had clients in 62 countries around the world, with the main markets being in North America, Latin America and the UK.

    "Every region demands different features and operators have certain fees they like to apply to a service in a particular country," she said.

    IPsmarxs portfolio of VoIP and IP telephony solutions and services includes:

    * Prepaid and Postpaid Calling Card and Residential Solutions
    * Softswitch IP-IP Billing Solution
    * CallShop and Hosted CallShop Solution
    * VoIP Termination Solution
    * Wholesale Carrier Solution
    * Carrier Services
    * VoIP Network Integration, Configuration and Migration Solution


  • MyGlobalTalk and IPsmarx's SIP-based Calling Card Platform Share voip-biz.news Product of the Year Award


    Two innovative products dominated voting to share the honours in voip-biz.news’ Product of the Year 2008 competition.

    With 33 per cent of the nominations, MyGlobalTalk’s VoIP calling solution earned praise for its sound quality and call rates, as well as features such as no contract being required, no connection fees and no minimums.

    Launched as a BETA version in June 2008, MyGlobalTalk now works on any cell phone, land line or computer.

    The company, which is part of i2Telecom, is preparing a widgets launch which will enable MyGlobalTalk to be used from Outlook, iGoogle or Facebook.

    In the many comments of recommendation, voters also highlighted customer service and ease of use as reasons for their satisfaction with MyGlobalTalk.

    Sharing this year’s award is IPsmarx’s SIP-based calling card platform, which eliminates the need for a VoIP gateway and PSTN lines using DID technology.

    Fully over IP, the calling card solution offers a range of advanced features.

    So much so that the product was described by voters as "the platform of the future", "user friendly" and having a "great technical support team".

    One reader said: "I am extremely impressed with IPsmarx’s ability to think outside the box and eliminate common problems that exist in the calling card space."

    To take this year’s award, the joint winners saw off a large field which included well-known names including Mobivox, Ifbyphone, XConnect, Skype, Fring, ShoreTel, Cypress communications and HelloSoft.

    Voip-biz.news would like to thank everyone who took the effort to nominate a product and to cast a vote.

  • SIP Print Enters UK With FSA-Compliant VoIP Call Recording Solutions


    SIP Print has announced the availability of its voice recording appliances for the UK financial services market. 

    The move marks the preliminary entry into the UK market for SIP Print. 

    creator of the first SIP-based VoIP call recording platform, its systems are fully compliant with the new call recording mandate set forth by the Financial Services Authority (FSA), including a future requirement to record calls originating from mobile phones. 

    According to the FSA policy statement, effective 6 March, 2009, all UK financial institutions must record and archive all telephone conversations and electronic communications relating to client transactions for a period of no less than six months. 

    The new regulations apply to any UK firms participating in the equity, bond and derivatives markets. 

    The FSA has applied an 18-month exemption for the recording of voice conversations from mobile phones and other handheld devices. 

    Don Palmer, CEO of SIP Print, said the need to record calls continues to increase, driven both by internal quality assurance programs and by regulatory compliance requirements. 

    SIP Print specialises in on-premise systems to record and store calls on VoIP systems. 

    "In the United States, the Communications Assistance for Law Enforcement Act (CALEA) and Sarbanes-Oxley legislation have dictated the recording of certain phone calls by some businesses, and many other firms choose to record calls for internal compliance purposes or for training and customer services needs," he said. 

    "The new FSA regulations for the UK financial services community are yet another example of the trend towards increased regulatory oversight and improved corporate security and protection."

  • OnePhone VoIP Client Coming To Blackberry


    Devoteam is to release a Blackberry version of its VoIP client OnePhone that runs on mobile platforms enabling voice calls over an IP network.

    It is expected to be available for the RIM handset in the first quarter of 2009.

    OnePhone is a SIP-based, dual mode GSM-WiFi solution that is able to interwork with public and private WiFi hot spots, and with mobile networks.

    The application, which effectively turns mobile devices into extensions of employees’ desk phones, is also being made ready for Android and the iPhone.

    Christoph Wernli, business development manager at Devoteam, told voip.biz-news that legal requirements meant the application would have to be modified to comply with Apple’s legal requirements for services such as VoIP functionality.

    That aside, he said the aim was to expand beyond the current offering for Symbian and Windows Mobile handset to provide its clients – and in particular operators – with a wider choice of devices on which OnePhone can be used.

    "What we are aiming to do is create this same kind of convergence platform for all operating systems out there," he said.