VoIP telephony service providers are struggling to meet European regulatory requirements and market demand for access to emergency-calling services. Inability to fulfill these needs is deterring many enterprises from migrating to VoIP-based telecommunications and is necessitating costly, complex arrangements for those that make the move.
Voxbone today launched an easily-set-up,cost-effective solution: VoxOUT, which enables providers of cloud communications, SIP trunking and other enterprise VolP services to support emergency calling.
Available initially in seven countries – the United Kingdom, Germany, France, Ireland, Belgium, Luxembourg and Denmark – VoxOUT is claimed to be the first wholesale service that supports telephone access to emergency services in multiple European countries from a single IP-based interconnection. As a result, VoxOUT helps customers avoid the cost and complexity of alternatives for providing emergency-calling services in Europe, which require interconnecting with a local telco in each country or managing a local VoIP-to-PSTN gateway at every customer location.
When a Voxbone customer’s subscriber calls an emergency number, Voxbone connects the call via the PSTN to the closest emergency service center. According to Voxbone, this process is completed in seconds and works with any SIP-compatible service platform.
VoxOUT is available as an add-on to Voxbone’s VoxDID service, which offers global service providers local geographical telephone numbers and call capacity from more than 4,000 cities in 50-plus countries. VoxOUT is priced at a flat rate.
“Our new VoxOUT service gives VoIP providers a competitive advantage when targeting European and multinational enterprises by helping them overcome one of the biggest barriers to migrating to VoIP,” said Voxbone CEO Rod Ullens.
“While wholesale access to emergency services is widely available in North America, this is not common in other countries. This complicates things for U.S.-based cloud communication providers wanting to expand their services internationally. Combined with powerful IP-based communications applications and traditional voice-termination services for local calls to regular phone numbers, VoxOUT enables cloud providers to offer communications services that are superior to old-style telephony at all levels.”
The company also informed that later this year, itwill make VoxOUT available in additional European countries, "followed by other major markets based on customer needs."