Verizon Global Wholesale‘s VoIP minutes of use grew more than 200 percent in 2009, compared with the previous year. This trend continues a growth trajectory that began with the launch of Verizon’s VoIP portfolio in 2000, as the company informed.
"Since we launched our VoIP portfolio 10 years ago, we’ve seen steady growth reflecting customer desire for reliable, cost-effective IP voice services," said Mike Millegan, president of Verizon Global Wholesale.
"And, as this market grows, we continue to add new VoIP services while enhancing our existing portfolio."
As VoIP services become widely accepted, new applications such as high-velocity, short-duration calling systems used by call centers and mass notification systems find VoIP to be the platform of choice.
Verizon informed that new VoIP enhancements planned for 2010 include the deployment of more robust VoIP network interfaces in Europe.
Other VoIP features planned in 2010 are support of Caller-Provided CLI (Caller Line Identity) and greater integration into customer portals. In high demand by wholesale customers that support call centers, Caller-Provided CLI is a caller ID feature that allows a main phone number to appear as the called ID even when a call is made from an extension, branch office, or home-based agent. This feature allows businesses that have staff at more than one office to present a more uniform presence when communicating with their customers.
Verizon also says that by the end of the year, wholesale customers outside the U.S. should have the ability to "go green" by electronically accessing their call detail records and directly downloading their monthly invoices – as opposed to receiving paper invoices.
Verizon has a base of more than 700 wholesale VoIP customers. Recent company’s enhancements to the wholesale VoIP service portfolio include adding IP capabilities to Advanced Toll Free Service and enhancing security options with IP Security Tunnel.