A study conducted by BroadSoft revealed greater than 2/3 of mobile device users showed a preference for voice over IP or UC services and regarded it the most worthwhile application. BroadSoft surveyed 700 people who work in assorted industries located in Sweden, Spain, and in the United States.
The primary issue users had with communication was lack of speed at 78%. The next two issues were finding and contacting a person (68%) and email problems (58%). Other issues users experienced included travel interruptions, internal meetings, and telecom problems.
The survey found that users of voice over IP preferred internet collaboration, instant messaging, and mobile incorporation. Leslie Ferry, vice president of marketing for BroadSoft concluded operators of mobile devices are in a better position to make their investments earn them the most profit quicker in LTE networks and they can furnish users with excellent service business users need regardless of location and device. This is because of the greater revenue produced by each user through UC services.
A white paper issued by BroadSoft indicated there are still professional employees who communicate with smartphones and laptops more than desktop computers. Other professional employees still communicate with desktops and standard telephones perhaps because of limited finances. Desktop computers are among the most used deice for communication proceeding laptops and office telephones. Desk tops and office phones tied as a commonly used communication device for the health industry.
Other studies and BroadSoft agreed with other studies that observed the developing enterprise adaptation of UC services. The study also concluded that a lack of UC applications may cause a 'production gap' amid employees onsite and mobile device users of nearly 2.5 hours weekly. The trend of voice over IP and other UC services will proceed to expand as employees continue to take their mobile devices to work and more services for mobile communications are provided by UC vendors. Vendors will need to stay ahead of trends.