Digium has introduced a new version of Switchvox SMB, its IP PBX designed for small- to mid-sized businesses (SMBs). 

Switchvox’s web-aware capabilities allow its integration with web and back-office applications, effectively turning the phone system into a unified communications (UC) platform. 

Switchvox SMB 4.0 adds various UC capabilities, including support for fax, chat and video calling, which the company says improve users’ productivity and efficiency. 

Josh Stephens, general manager of Digium’s San Diego operations and a co-creator of Switchvox, said the IP PBX has always leveraged web technologies more than other competing products. 

He said they had integrated Switchvox with Google maps and web-based CRM software such as Salesforce and SugarCRM. 

"We’ve also provided easy-to-use APIs that enable businesses to quickly tie together their back-office software that they rely on day to day with their Switchvox IP PBX," he said. 

"Now, support for instant messaging, fax and video calling, plus additional IVR functionality and a range of new benefits for administrators and users alike make Switchvox SMB 4.0 a truly web-aware UC solution." 

To add to the appeal of the latest version of Switchvox SMB 4.0, it is available free of charge to customers with a current Switchvox SMB software subscription. 

For new customers, Switchvox SMB USD $3,390 for a 10 user system, including hardware, software, a one-year subscription and warranty. 

The entire line of Switchvox SMB appliances, the largest of which scales to serve 400 users, will be available from Digium and partners world-wide beginning on 3 March, 2009. 

Danny Windham, CEO of Digium, said Switchvox is the first time that advanced unified communications features have been made available to SMBs that might not have big-company budgets. 

He said these organisations are as reliant as anyone on their phones, e-mail, fax, chat and video and on the web to improve employee communications and efficiency. 

"With Switchvox SMB 4.0, Digium brings all of these elements together and significantly integrates the business phone system with web applications in a way that we believe is unique today."

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