Tag: verizon-global-wholesale

  • Verizon Challenged on their VoIP Shift


    A consumer advocacy group has recently challenged Verizon for forcing their customers to shift to VoIP and wireless services from the traditional telephone services. The complaint was filed by The Utility Reform Network (TURN).

    It is alleged that Verizon is ignoring repair and maintenance of its copper network as a means of forcing its customers to migrate to the Voice over IP or the wireless services. In doing this the communications company is going contrary to the state and federal laws that require them to provide telephone services to the residents of California. According to TURNs research director Regina Costa, the thing that makes this situation worse is the fact that most of these shifts and migrations are done without the knowledge of the customers.

    However according to Verizon, the company’s main aim is to provide their customers with the best services they can across all their platforms, be it the traditional telephone services or the latest technological platforms. They also said that they would look into the complaint they have received and will respond accordingly.

    The complain TURN filled was as a result of the complains it received from Verizon  customers  who were moved to VoIP without their consent and  the fact that VoIP did not have the same regulations as other  services making it less secure. It has been noted that VoIP does not function during power shortages, and cannot be linked to other services like fax, medical systems among others.

    This just comes after the federal Communications Commission allowed communication carriers the change to run trials to shift customers to IP networks. They are now examining the implications such a shift might have on the customers. As for now TURN wants FCC to order Verizon to repair the copper networks.

  • Verizon VoIP Services Show Strong Growth at 10-Year Mark

    Verizon Global Wholesale‘s VoIP minutes of use grew more than 200 percent in 2009, compared with the previous year. This trend continues a growth trajectory that began with the launch of Verizon’s VoIP portfolio in 2000, as the company informed.

    "Since we launched our VoIP portfolio 10 years ago, we’ve seen steady growth reflecting customer desire for reliable, cost-effective IP voice services," said Mike Millegan, president of Verizon Global Wholesale.

    "And, as this market grows, we continue to add new VoIP services while enhancing our existing portfolio."

    As VoIP services become widely accepted, new applications such as high-velocity, short-duration calling systems used by call centers and mass notification systems find VoIP to be the platform of choice.

    Verizon informed that new VoIP enhancements planned for 2010 include the deployment of more robust VoIP network interfaces in Europe.

    Other VoIP features planned in 2010 are support of Caller-Provided CLI (Caller Line Identity) and greater integration into customer portals. In high demand by wholesale customers that support call centers, Caller-Provided CLI is a caller ID feature that allows a main phone number to appear as the called ID even when a call is made from an extension, branch office, or home-based agent. This feature allows businesses that have staff at more than one office to present a more uniform presence when communicating with their customers.

    Verizon also says that by the end of the year, wholesale customers outside the U.S. should have the ability to "go green" by electronically accessing their call detail records and directly downloading their monthly invoices – as opposed to receiving paper invoices.

    Verizon has a base of more than 700 wholesale VoIP customers. Recent company’s enhancements to the wholesale VoIP service portfolio include adding IP capabilities to Advanced Toll Free Service and enhancing security options with IP Security Tunnel.

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