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Tag: saas

  • Speedflow now supports VoIP in Africa

    Speedflow now supports VoIP in Africa

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    Speedflow announced that it now supports and develops businesses in Africa.

    To contribute to VoIP development in the region, Speedflow is offering  its hosted IP PBX, Calling Card and Call Shop solutions at an “unprecedented low price” especially for African companies.

    The company invites African VoIP providers looking to optimize their business and migrate to a more reliable software platform, to join Speedflow’s program.

    Get maximum benefit from minimum input by choosing the most convenient SaaS solution for your business, and get a high-quality hosted IP PBX, Call Shop or Calling Card Platform for only $200 per month.

    The CallMax is a reliable Linux-based platform for VoIP retail. The flexible turn key solution comes with integrated VoIP billing, supports an unlimited number of subscribers, has a user-friendly interface, convenient report generation tools, and a whole host of other effective features.

    Besides our high-class software platform, the low price also includes hosting at our data-centre, 24/7 technical support, free installation and trainings.

    You can learn more details by contacting Speedflow here.

  • Combined VoIP and CRM for Small Businesses

    Ringio, a new company founded by a group of long-time SaaS and Telephony Executives, has launched a new service for small and mid-sized businesses that brings them a combination of CRM and telephony functionality that until now has been available only through call centers and enterprise-level telephony systems.

    Ringio’s Rich Calling service presents calls together with their contextual details, either through the service’s desktop client or through its mobile version (available for Android phones).

    The Ringio team developed Rich Calling as a SaaS with an emphasis on affordability and ease of setup. The company assures that it can be set up in minutes and works with users’ current phones, including mobile devices, with no additional hardware or software required.

    According to Ringio Co-founder and Chairman Michael Zirngibl, Ringio defines ‘rich calling’ as ‘bringing a telephone call and relevant information about the caller together at the same time to enrich communication and information sharing, and – most important — to accelerate speed-to-satisfaction.’

    “By tapping into the cloud for customer data, we bring everything that’s important about the caller to the top of your mind – in real time,” he said.

    “As you take or make a call, you can draw upon the collective notes of everyone in your organization who has dealt with this person. This helps you to connect with customers much more efficiently, professionally and meaningfully than SMBs typically are able to do.”

    Ringio’s call-routing technology, also part of the service, helps direct the caller to the right employee in the organization at the start. If he or she needs to transfer the caller to a colleague, the person handling the call can tell whether that co-worker is available at that moment.

    “This kind of real-time visibility also known as ‘presence’ resolves issues quickly, avoids dumping customers into what they call ‘voice mail jail,’ and produces well-informed, coordinated responses that close the sale or solve the caller’s problem,” Zirngibl added.

    Ringio is launching the service’s own integrated call-control and screen-pop client for the PC, Mac desktop or Linux. Through the client, users view and add to a company store of customer information about contacts as they handle calls. Ringio also automatically retrieves and synchronizes records built using Google’s Contacts database. They also plan to integrate Ringio with Salesforce.com.

    ‘Rich Calling’ details
    Users can accept or redirect incoming calls as they appear on the screen; Ringio then completes the call to the user’s desired 10-digit phone number or sends it to voice mail. If users are not logged into the system, they can still receive calls on the Ringio number; in that case, an audio caller ID gives them the same screening options.

  • Compuware Expands SaaS Portfolio With Gomez Acquisition

    Compuware, software and consulting provider, announced it has completed its acquisition of Gomez, one of the two major forces in web application monitoring services that has a leading SaaS solution for desktop/laptop web application monitoring.

    “This is a very interesting and potentially game changing move in both the end user experience monitoring and the application performance management (APM) markets,” Jean-Pierre Garbani wrote on the Forrester Blog for Vendor Strategy Professionals.

    The closure of the $295 million cash transaction brings about 270 new employees to Compuware, including the complete Gomez leadership team. Jaime Ellertson will remain with the organization and serve as President of Gomez, the Web Performance Division of Compuware.

    "IDC believes the Gomez/Compuware marriage is a good match with little overlap and lots of upside," wrote Mary Johnston Turner, Tim Grieser and Melinda-Carol Ballou of IDC in a report titled Compuware Expands SaaS Portfolio With Gomez Acquisition.

    "With the completion of the acquisition, Compuware will be able to address a customer’s full range of in-house and internet-based application performance management requirements on an end-to-end basis," the report says.

    Compuware will retain the Gomez brand, technology portfolio and business model while moving purposefully to achieve additional technical, sales and marketing synergies. The firm says they expect the acquisition to be operationally accretive this fiscal year.

    The combination of the companies’ significant SaaS revenues makes Compuware the world’s leading SaaS infrastructure management provider, as the company claims.

    "We’re thrilled to welcome the Gomez team to Compuware," said Compuware President and Chief Operating Officer Bob Paul.

    "Together, Compuware and Gomez will-through a solution that features rapid time-to-value, ease of use and real-time answers-give IT and business executives the optimal application performance they need to drive brand image, customer loyalty and revenue."

    Gomez, the Web performance division of Compuware, provides the platform of Web application experience management solutions used by organizations to optimize the performance, availability and quality of their Web and mobile applications, and proactively identify business-impacting issues.

    The on-demand Gomez platform integrates solutions for Web load testing, Web performance management, cross-browser testing and Web performance business analysis that test and measure Web and mobile applications from the "outside-in" – across all users, browsers, devices, and geographies – using a global network of over 100,000 locations.

    According to the company, over 2,500 customers worldwide, ranging from small companies to large enterprises – including 12 of the top 20 most visited US Web sites – use Gomez solutions to “increase revenue, build brand loyalty, and decrease costs.”