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Tag: ivr

  • IPsmarx Adds German IVR to Its Calling Card Solution

    IPsmarx announced that it has added German IVR (Interactive Voice Response) language as an option to its Calling Card Platform, making 13 total IVR language options to choose from.

    Because the IPsmarx solutions are SIP Based, Calling Card Operators and Pinless Service Providers can offer their services worldwide, without having to install costly hardware and landlines in each country of operation.

    With the addition of the German IVR language license, IPsmarx’ client base, which consists of hundreds of VoIP service providers, can now offer their services in Germany and to German speaking callers worldwide.

    The IVR languages IPsmarx offers include:

    • German
    • English
    • British English
    • American English
    • Spanish
    • Korean
    • Mandarin
    • Cantonese
    • Greek
    • Albanian
    • French
    • Farsi
    • Hindi

    “Multiple IVR languages can be added to the IPsmarx platform, giving end users the flexibility to choose the language they prefer to hear when using a calling service and enabling service providers to expand internationally,” according to the company.

    IPsmarx SIP Based Calling Card Platform was named our “Product of the Year Award” in 2008 and 2009.

    Related articles
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    IPsmarx and Superb Internet Announce an Alliance to Offer Turnkey VoIP Solutions
    IPsmarx Introduces IP-PBX And SIP Trunking To Its “All In One” Solution
    Winner of the Biz-News.com "Product of the Year Award 2009” Announced

  • Verizon Business Offers New VoIP Contact Solution

    Verizon claims many consumers prefer to call a local business near them, even if their queries can sometimes be more effectively handled through a business’ central contact center.

    “With a new voice-over-Internet protocol offering from Verizon, however, businesses can maintain a consistent local face while directing overflow calls, as needed, to off-site customer service representatives or other retail locations,” says Verizon.

    The new offering, Verizon VoIP Inbound with Local Originations, provides a local phone number with call manager functionality traditionally used for toll-free phone numbers.

    According to the company, this capability enables local representatives in, for example, a neighborhood retail store or bank branch, to better focus on the customers in front of them by removing the need to juggle multiple incoming calls.

    "This innovative solution lets a business keep its local presence while more quickly serving call-in and walk-in customers alike," said Tony Recine, vice president of network and communications solutions for Verizon.

    "What’s more, this capability enables multiple agents to simultaneously address multiple customers, potentially driving additional revenue."

    A cost-efficient alternative to remote call forwarding, the new service integrates with Verizon IP Interactive Voice Response (IVR) offerings and can deliver customer calls to either traditional or IP-based contact centers.

    Verizon’s IP Contact Center is a portfolio of interaction services that includes VoIP Inbound and IP IVR. This network-based portfolio provides VoIP conversion in the network for reliable termination to SIP devices.

    These products help customers attain efficiency gains associated with IP such as compression and dynamic bandwidth allocation, as the company claims.

    Verizon says a smooth migration extends the capabilities of the legacy Toll Free network. The customers continue to dial an 8XX number (TDM) but the Network Gateway converts the Toll Free call into VoIP and allows for termination over standard access methods such as Internet Dedicated Access and Private IP.