Category: voip

  • Internet Calling Companies Struggling With European and US Carriers

    As soon as Skype released its iPhone application  problems emerged with using it with some carriers. both in Europe and the US.

    In a USA Today article last week, a senior AT&T official, Jim Cicconi, suggested that the carrier, in cooperation with Apple, expects device vendors to block consumers’ access to Skype’s VoIP application that competes with AT&T’s own voice service. "Skype is a competitor, just like Verizon or Sprint or T-Mobile,” said Cicconi.

    According to Free Press, AT&T is not the only carrier limiting consumers’ wireless Internet access – T-Mobile is reportedly restricting the availability of tethering within Google’s Android Marketplace. And most major wireless companies have terms of service that prohibit the use of certain applications and services.

    That was the reason that, in a letter to the Federal Communications Commission, Free Press called on the agency to confirm that wireless networks must adhere to the Internet Policy Statement, which protects consumers’ right to access any online content and services on any device of their choosing.

    "The Internet in your pocket should be just as free and open as the Internet in your home,” said Chris Riley, policy counsel of Free Press.

    Free Press is asking acting FCC Chairman Michael Copps to inform AT&T and other US wireless operators that they cannot adopt discriminating terms of service prohibiting the use of certain applications.

    At the same time agencies informed that German carrier T-Mobile, an exclusive carrier of the iPhone in Germany, will not allow customers to use the application, and is blocking it both physically and contractually.

    “It is clearly stated in our customer contracts that such services may not be used,” T-Mobile spokesperson Alexander von Schmettow told The Local, a German online site. “There are two reasons for this – because the high level of traffic would hinder our network performance, and because if the Skype programme didn’t work properly, customers would make us responsible for it.”

    Skype quickly responded on that: “They pretend that their action has to do with technical concerns: this is baseless. Skype works perfectly well on iPhone, as hundreds of thousands of people globally can already readily attest. There is no technical justification for this arbitrary blocking of Skype, and it represents a barrier to online business put in place by a private company just because they can, because they control access to the Internet,” said Robert Miller, Skype’s General Counsel

    “Yet, no one can do anything about it: German or EU regulation does not forbid such blatantly unfair practices. But we are trying to change things, together with other Internet companies."

  • CTIA2009: Skype Coming to BlackBerry Smartphones in May

    After releasing its application for iPhone, Android-powered devices and other Java-enabled mobile phones, as well as for Windows Mobile, Skype announced at CTIA WIRELESS 2009 in Las Vegas that the lite version of Skype, a ‘thin’ Skype client for mobile phones, will soon be available as a free download for BlackBerry smartphones.

    A beta version will be available in May for the BlackBerry Bold and BlackBerry Curve smartphones, with support for other BlackBerry smartphones coming later.

    The lite version of Skype delivers core Skype capabilities to BlackBerry smartphones, including:

    • Make Skype-to-Skype calls to other Skype users anywhere in the world
    • Send/receive instant messages to/from individuals or groups
    • Make Skype calls at low rates to people on landline or mobile phones
    • Receive calls to your online number on Skype
    • See when your Skype contacts are online/available to chat

    The application works without needing a Wi-Fi connection. It uses local air time and a mobile Internet connection to sign in to Skype, update contact list and presence and to send/receive calls or messages. As a result, it’s necessary to have both a calling plan and a data plan to use the lite version of Skype.

    Skype will be available to BlackBerry users worldwide. The ability to make calls will be available in 10 countries: Australia, Brazil (Rio de Janeiro & Sao Paulo), Denmark, Estonia, Finland, New Zealand, Poland, Sweden, the United States and the UK.

    English will be supported first, with additional languages to follow. Those who download the beta version will be able to provide feedback on the application via an online survey.

  • Mobile VoIP: Zer01 Announces Plans For Unlimited Voice and Data Service


    Zer01 will launch its "True" mobile VoIP service in the US on July 1st.

    Making the announcement at CTIA Wireless, the company said the unlimited voice and data plan will cost USD $69.99 and will support Windows Mobile 6 and newer smartphones.

    However, it expects to expand onto the BlackBerry, Android, and iPhone smartphone platforms ‘within months’.

    Users can either use their existing unlocked handset or buy one from Zer01’s online store.

    Zer01 has data agreements with multiple national and regional GSM carriers for its unlimited mobile VoIP calling service.

    The service works by using Zer01’s Veritable Mobile Convergence (VCM) technology, which bypasses carrier circuits by using VoIP – calls are sent instead into a virtual private network.

  • Virtual PBX And Gizmo5 Announce Business Voip Service


    Virtual PBX and Gizmo5 have announced a new collaboration that they claim offers a business phone solution with the industry’s deepest feature set at a price level well below current standards.

    Built on an open-system VoIP peering platform, the new service combines the products of both companies.

    As part of the announcement, Virtual PBX has launched iVPBX, a new product that provides customers with unlimited inbound calling and no per-minute fees at a price of just under USD $10 per seat.

    The company estimates this is about one-fourth to one-fifth the cost of most competing plans.

    Gizmo5 clients who use the new iVPBX product can send calls by IP directly to their Gizmo phones at no cost.

    Virtual PBX’s deeper relationship with Gizmo5 follows on from its open VoIP peering technology announced last November.

    Virtual PBX client companies using the service typically have one main business number for clients to call.

    Virtual PBX takes those calls, answers them with a "virtual" attendant, and then delivers them to employees using any kind of phone, in any location.

    The solution enables small firms and those with distributed employees to portray a professional phone image and get top-end features – without the expense or maintenance hassles of purchasing their own telecommunications hardware.

    Traditional Virtual PBX pricing plans include a varying number of free minutes with a price of 4.4 to 6.5 cents per minute for additional usage, according to a statement from Virtual PBX.

    It said with the new iVPBX product, available now, calls coming in on a local number and sent to a Gizmo5 phone will have no per-minute fee for unlimited use.

    By adding the Virtual PBX service, business users of Gizmo5 gain all the advantages of a high-end PBX, such as an auto-attendant, transferring calls between users, and routing calls to departments though ACD queues.

    Paul Hammond, CEO of Virtual PBX, said the new iVPBX product gives users a very low-cost plan with unlimited usage.

    "And the combination of Virtual PBX and Gizmo5 delivers the best of both worlds at a fraction of the cost of typical hosted IP-PBX offerings," he said.

  • Skype Announces iPhone App,Video Calling Coming Soon?


    STORY UPDATED: see below

    Skype is now available for the iPhone – and will be coming to BlackBerry in May.

    The VoIP app on the iPhone is intended to only work over Wi-Fi and not 3G. It will allow iPhone subscribers to use phone numbers in their existing iPhone address book – without the need for duplicate lists.

    As always, it allows free calls between Skype users and charges for calls to landlines or mobiles.

    The VoIP app allows iPhone subscribers to use the phone numbers in their existing iPhone address book – without the need for duplicate lists.

    News of the VoIP client coming to the iPhone and Blackberry was first reported by Gigaom ahead of this week’s mobile-centric CTIA conference in Las Vegas.

    The application for the BlackBerry platform will work in a similar fashion to that for the iPhone.

    The iPhone and Blackberry apps are being seen as part of Skype’s efforts to expand beyond its PC stronghold.

    Skype Chief Operating Officer Scott Durchslag said getting the app onto the iPhone was the top request from customers.

    He said there was "pent-up demand" for the service on the Apple handset.

    Skype has already been announced for Nokia and Android phones, as wel as handset operating Windows Mobile.

    The service will also work on later versions of Apple’s latest iPod Touch device, which has Wi-Fi links but no cellular connection.

    While Skype video is very popular with desktop customers, Durchslag said that the company is still considering whether it will offer video for the iPhone or other phones.

    "We’re considering video carefully but we have a really high bar on the quality," and how the user interaction will work with other applications on iPhone, he said. "If we do it we will have to do it incredibly well."

    Some other pieces of functionality are missing.

    While Skype is certain its native client will provide superior audio quality – there is no need to route through another server and transcode audio – the app is missing text messaging, file transfers and integrated voice mail.

    This will undoubtedly help multi-function apps like Fring and NimBuzz maintain a healthy presence on the iPhone, which famously doesn’t allow for multiple programs running concurrently.

    UPDATE: Since being released on Tuesday it has emerged that Skype on iPhone does works over 3G, despite being intended only for use with WiFi.

    Users report it working over the 3G data connection if the beta 3.0 firmware is being run.

    Since VoIP over the 3G cellular is clearly forbidden in the SDK rules, it’s obviously due to a bug on 3.0 that it works.

    This raises the question of how long it will be before Apple closes the hole?

    But also, how did was the app "approved" and certified by for the App Store without first "testing" if Skype would work on the 3G connection?

  • ADVERTORIAL: Record-breaking Attendance Expected At East Africa Com


    More than 600 telco leaders are due to attend East Africa’s premier learning and networking event which gets underway on Wednesday.

    East Africa Com is a two-day, multi-streamed conference with a 40+ stand networking exhibition.

    The conference is the only event to represent the East African region and evolved from the highly successful GSM>3G World Series.

    Any biz-news subscribers taking the opportunity to reserve last-minute tickets will receive a 25 per cent discount (details below).

    Among the speaker panel of 37 are 19 operator CxOs and ministers, including:

    • Raed Haddidin, Commercial Director, East Africa Region, Zain Group
    • Michael Joseph, CEO, Safaricom, Kenya Peter Reinartz, Deputy-CEO,
    • Orange Telkom Kenya Tushar Maheshwari, CCO, Warid Telecom Uganda Ali
    • Bin Jarsh, CEO, Canar Telecom Sudan Noel Herrity, Director General,
    • Zantel, Tanzania Nkateko Nyoka, Chief Officer: Regulatory and
    • Government Relations, Vodacom Group Shiletsi Makhofane, Acting Chief
    • Executive Officer, Africa Online Holdings Deng Malok, Managing
    • Director, Bilpam Telecommunications Co. Ltd, Sudan Charles J.K
    • Njoroge, Director-General, Communications Commission of Kenya Joe
    • Kimani, CEO, Flashcom, Kenya

    Part of the Com World Series, the conference reflects the changing mobile communications market, where previously well defined boundaries between wireless and fixed technologies and providers are becoming increasingly blurred.

    The organisers, Informa Telecoms & Media, say that broadening the remit allowed attendees to benefit from a more all-encompassing prospective whilst still delivering focused, actionable and incisive intelligence.

    "Moreover, our technology agnostic stance embraces the global nature of the changes the market is experiencing but is careful to apply it specifically to our markets to allow a 360 degree view of the future landscape within the distinct territories in which we operate," according to the organisers.

    Among the innovations this year are:

    • New Keynote sessions, by popular demand, extra plenary speakers on the
    • morning and closing afternoon – your chance to hear directly from even more C-
    • level speakers
    • More interactive sessions: more engaging panels, Q+A and industry debate to
    • ensure the most productive use of your time
    • New topics: convergence, broadband strategies, value-added services backed
    • by our in-depth analysis
    • More of the region’s telecommunications ecosystem represented; more ISPs,
    • more fixed and wireless operators, more CxOs, all under one roof for you to
    • meet and do business with

    To take advantage of the biz-news subscriber discount, email [email protected] and quote "Biz News" for your 25 per cent discount off the ticket price.

    Conference details:
    East Africa Com
    1 – 2 April 2009
    Nairobi, Kenya
    www.comworldseries.com/eafrica

    View the very latest agenda

    Join our group on Linked-In

    —————————
    Other dates for your diary:
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    West & Central Africa Com 17-18 June 2009 – Abuja, Nigeria

    North Africa Com 27-28 October 2009 – Cairo, Egypt

    Africa Com – 18-19 November 2009 – Cape Town, South Africa

    View all ComWorldSeries 2008 events

  • Avaya Announces SIP Architecture That Connects Users, Applications and Systems


    Avaya today announced the launch of a new SIP-based architecture that integrates communications across multi-vendor, multi-location and multi-modal businesses.

    Called Aura, the company said it is centered on the new open standards Aura Session Manager, which centralizes communications control and application integration.

    Session Manager orchestrates a wide array of communications applications and systems by decoupling applications from the network.

    The software simplifies complex communications networks, reduces infrastructure costs and delivers voice, video, messaging, presence, Web applications to employees anywhere.

    Kevin Kennedy, CEO and president Avaya

    Kevin Kennedy, president and CEO of Avaya, said that as a result, services can be deployed to users depending on what they need rather than by where they work or the capabilities of the system to which they are connected.

    He said Session Manager instantly reduces complexity and provides the foundation for broader unified communications strategies.

    "With Avaya Aura, organizations can achieve rapid returns on their business communications investment, while simplifying the development and deployment of applications that improve operational performance," he said.

    "We’ve seen some organizations use SIP routing to reduce trunking costs by 20 to 60 per cent.

    "With this new architecture, for the first time, the way we communicate is defined by the applications and the user, not the network."

    Avaya Aura will be available globally in May 2009.

    The company said Avaya Aura offers the following benefits:

    • Ability to create new applications and quickly extend them to users anywhere
    • Map applications to individual employee profiles, making the appropriate features globally available regardless of the location, system or device to which they are connected
    • Reduce costs through centrally managed, enterprisewide dial plans and on-net calling, global least-cost routing and PSTN access from the most cost-effective location.
    • Eliminate local application servers and optimize software licensing across the full breadth of the enterprise rather than for a single location
    • Massively scale to 250,000 business users and 25,000 locations.
  • VOICECON: 8×8 Intros Enterprise Version of Hosted IP PBX Service


    8×8 today announced the availability of an enterprise version of its hosted IP PBX phone service.

    The solution is intended for deployment in larger organizations located in either a single building, a campus environment or distributed across multiple locations.

    Called 8×8 Virtual Office Enterprise, it is the latest generation of 8×8’s broadband agnostic hosted IP PBX business phone solutions.

    Bryan Martin, 8×8 chairman and CEO, said that unlike premise-based PBX phone systems that require a significant financial investment plus management and maintenance resources, the business phone solution delivers advanced PBX calling features combined with cost-effective IP dial tone service.

    He said this eliminated the need for expensive on-site equipment.

    "Core enhancements to the Virtual Office hosted PBX platform and additional redundancy in our network now enable us to offer this solution to larger organizations that are analyzing the cost and functionality of their current telecommunications infrastructure alongside a requirement for high quality, availability and redundancy from this mission critical service," he said.

    8×8 recently upgraded its service infrastructure, deploying a new triple redundant architecture across three independent data centers with each data center connected to redundant IP access providers.

    Martin said this new architecture allows for failure of any software component, server, cluster or even a complete data center failure without affecting service to the end customer.

  • MyGlobalTalk Prepares Single-SIM Mobile VoIP Solution

    INTERVIEW: Larry Stessel, CMO of i2Telecom, talks to voip.biz-news about a new mobile VoIP solution being readied for launch.
    The new technology will allow users to make low-cost international calls from anywhere in the world using one SIM card.

    i2Telecom’s MyGlobalTalk was the winner of voip.biz-news’ Product of the Year Award 2008.

    i2Telecom’s MyGlobalTalk (MGT) launched in the US last June as a Beta version for BlackBerry and non-smartphones.

    It allows users to bypass their current phone providers’ high international rates and use i2Telecom’s low VOIP Digital Service rates for international calls.

    Since then, support for MGT has expanded and now works on most smartphones – Blackberry, Android, Symbian or Windows devices, with the iPhone expected shortly – plus any cell phone, land line or computer.

    Larry Stessel, CMO of i2Telecom, told voip.biz-news that the current version of MGT worked "perfectly" for international calls made from the US.

    But he said that within the next few months new technology is to be introduced that allows users to call from anywhere in the world using one SIM card.

    Larry Stessel, CMO i2Telecom

    MGT’s goal has been to duplicate the ease with which callers’ were able to phone anywhere within the US – regardless of which state they were in – simply by dialling the number and not worrying about high call rates or complicated call-back systems.

    i2Telecom is also preparing a widgets launch which will allow MGT to be used from Outlook, iGoogle or Facebook.

    "A lot of companies offer the ability to call from overseas for reduced rates," said Stessel.

    "But the technology is often based on call-back systems. We wanted to create something simple.

    "We don’t want people to be carrying a pack of SIM cards when they travel overseas.

    "What we wanted to do was figure out a way to duplicate the American system.

    "In the next couple of months we will be offering a single SIM card that allows users to make calls abroad at the lowest price."

    iPhone Support Soon

    When using a smartphone the application auto detects any international call being made and instantly reroutes it over the MyGlobalTalk Digital Network.

    Stessel, a 30-year veteran of the music industry, said they were still awaiting approval of their application to Apple’s app store.

    But he said the beta worked "phenomenally" on the iPhone, with really fast connection times and crystal clear call quality.

    When the solution is used on home or business lines, callers have to dial an access number, then the international number before being connected.

    Stessel said the seed for MGT came from another of i2Telecom’s products, a flash drive Internet phone service called VoiceStick.

    He said when users sign up for that service they receive a 10-digit DID number as part of the package.

    "We realised that we were missing out a bit on the DID number and over the course of one day we started talking about its possibilities," he said.

    "We realised we could give customers the ability to call from any phone to any number at reduced rates.

    "The more we talked about it, the more excited we became and by the end of the day we had come up with MyGlobalTalk."

    That was in October 2007. Stessel said that over the next year i2Telecom’s technicians created the code that enabled MGT to be a one-touch call on smartphones.

    Users simply go into their contacts, select the one to call and the call goes through.

    By the beginning of September 2008, the Blackberry and Windows versions were completed.

    "We wanted to remove the step of dialling 10-digit numbers and then an international number," said Stessel.

    Aggressive Marketing Campaign

    Marketing of the product has so far been low-key, largely because resources have been used to create the server system and customer services. Everything is housed in a technology park in Atlanta, Georgia.

    That is about to change, according to Stessel, who said an aggressive marketing campaign is being prepared for the roll-out of the new technology, which he forecast would be by the end of June.

    "We have been very careful not to rush out a product overseas that is not ready," he said. "We wanted to get it right first time."

    Key markets for MGT are:

    • SMBs – companies ranging from 1 up to 2000 employees
    • Immigrants
    • Military

    Stessel said the i2Telecom team really understood business users’ needs.

    He said MGT could drastically reduce the cost of communications for enterprises – whether it was for calls abroad from the US or for employees who had to use their mobiles outside the US.

    "I don’t think we have a competitor," he said. "You can talk about Fring all day long, but there are complications with it. I think we are the best app on the market."

  • Gizmo5 CEO Challenges Skype For SIP


    The CEO of Gizmo5 Michael Robertson has responded to last week’s announcement of Skype for SIP by posting a comparison (see below) of the new service and his own company’s OpenSky.

    While welcoming Skype’s initiative, he described it as a "vaporware announcement" with "murky pricing details".

    Writing on his blog, Robertson said he has been a vocal advocate for open standards, both in music with my company MP3.com and in VOIP with Gizmo5.

    He said open standards have always give consumers more choices and ultimately better value.

    "V0IP standards got a huge boost this week with two announcements," he said.

    Roberston said these were Gizmo5’s launch of its SIP for Skype service called OpenSky, which lets any SIP device call Skype and receive their Skype calls, and Ebay’s announcement of Skype for SIP.

    "These announcements are a huge boost for SIP as the open standard which will let calls move freely from any calling device or network," he said.

    "It’s great to see Skype inching towards a more interoperable world. Even if this is a vaporware announcement at least their heart is in the right direction."

    Robertson compared Skype For SIP with Skype for Asterisk, announced last year, saying that Skype’s business offering is not yet available and pricing details are murky.

    In response to Robertson’s blog comments, Skype said its SIP offering is available now.

    While there are other details that will undoubtedly be challenged by Skype, Robertson’s riposte will certainly give any enterprise pondering the services something to chew over.