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Tag: tadiran

  • Tadiran Telecom Launches Next Generation Call Center Solution

    Tadiran Telecom, IP business telephony and communications supplier, announced the EMEA and APAC launch of the Composit Contact Pro (CCP), its next generation call center management solution for the Coral ACD call center.

    IP based CCP is the newest member of Tadiran’s call and contact center solutions. Once deployed, system supervisors are able use the CCP to monitor call quality and service in real-time with call center status information like:
     
    • number of calls and average wait time in queue,
    • available agents in relation to the TSF (Target Service Factor),
    • talk/handling time,
    • agents on private calls,
    • deviations from the TSF,
    • average time before abandonment


    "Improved efficiency and service has long been the cornerstone of the call center management market, and the CCP system addresses the changing needs of organizations in today’s competitive markets,” said Shmuel Golan, Acting Vice President of Sales & Marketing.

    CCP system managers can oversee performance and adherence to cost objectives by monitoring features such as the performance and activity of agents and groups, call distribution and traffic statistics as well as call results.

    Managers can also utilize web based historical reports (Business Object world-leading reporting tool) to analyze trends and patterns over a defined period of time, and use the information for strategic planning and follow up to ensure a positive customer experience.

    The CCP system will replace the legacy MIS system.
     

     

  • Tadiran Telecom Eyes VoIP market in Africa, Partners Teledata


    Tadiran Telecom has signed a distribution agreement with Teledata Technologies in a collaboration aimed at targeting "vast" VoIP opportunities in the African telecom market.

    The IP business telephony and communications supplier has also announced the appointment of Zeev Aviv as acting President and CEO.

    Until recently, he served as VP Sales and Marketing.

    He will be replacing Eitan Livneh, who served as President and CEO since early 2007.

    Aviv said Africa is one of the most valuable emerging markets, with opportunities abounding in Kenya and by extension the wider East and Central Africa region.

    "It is a fertile market that has great opportunities for telecom growth," he said.

    Aviv said numerous tenders are currently advertised for corporate telephony solutions that specify IP-PBX platforms.

    He said the demand for VoIP telephony services in the region has drastically increased due to improved cost-benefit awareness.

    Many corporate organizations are decentralizing regionally (with Nairobi as the region’s hub) and are looking for converged solutions with maximum ROI.

    In many organizations, the older-generation, traditional PABXs are now being phased out due to the emerging technological trends and the related cost benefits.

    Requirements are expected to increase drastically with the advent of the TEAMS undersea fiber optic cable project (linking the East Africa region) and due to the increase of Internet bandwidth IP converged solutions.

    Duke Onkundi, of Teledata, said his company’s knowledge of the Kenyan evolving market, enabled it to determine Tadiran Telecom’s solution as the most suitable fit.

    "It will facilitate a seamless move to VOIP with no loss of investment in legacy systems and combining the best aspects of both quality and financial feasibility," he said.