Business News Holding

Tag: monitoring

  • Empirix VoIP Monitoring Now Avaya Compliant

    Empirix, a provider of VoIP monitoring solutions, announced that its products are now compliant with key contact center solutions from Avaya.

    The Empirix Proactive Communications Assurance solution is now compliance-tested by Avaya for compatibility with Avaya AuraTM Communication Manager on Avaya S8700 servers with MCC1 Media Gateways and Avaya Proactive Contact with PG230RM.

    The company says this solution gives organizations the ability to test their outbound contact center from end-to-end thus enabling companies to ensure performance, a high quality end-user experience and compliance with government regulations.

    Empirix is a Platinum member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

    As a Platinum member of the program, Empirix is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Basking Ridge, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant.

    Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs, the company says.

    “Earning the Avaya compliance accreditation is important because it gives customers a cost effective, comprehensive approach to ensuring the performance of the Avaya solutions in their unique environments from end-to-end,” said Tim Moynihan, vice president, marketing for the enterprise business unit at Empirix.

    “Combined with innovative products, such as Avaya Proactive Contact and Avaya Aura, Empirix Proactive Communications Assurance gives organizations confidence that their business-critical outbound infrastructures will deliver the most business value in the least amount of startup time,” he added.

    According to Eric Rossman, vice president, developer relations and technical alliances, Avaya, the companies that are members Avaya’s DevConnectprogram are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – “getting more out of their multivendor network and delivering new value to their bottom line.”

    Widely acclaimed Empirix Hammer Test Engine, with more than 30 patents, is the acknowledged global standard for validating the quality of IP networks, systems and applications.

  • VOIPFUTURE First to Monitor Multiple GB/s Links at Full Line Rate

    Call connection quality is a key factor for customer retention and churn in today’s NGN/IMS networks. Live traffic monitoring is essential for voice service assurance. Monitoring today’s carrier Ethernet links requires full line rate processing capacity.

    VOIPFUTURE, a vendor of Next Generation Technology (NGT) for the analysis and diagnosis of voice quality in VoIP networks, claims the company’s Smart Monitoring Probes are the first to monitor multiple GB/s links at full line rate.

    RTP Monitoring Probe generates detailed diagnostics for every 5-second of a call stream. The company says this "innovative voice quality evaluation technology" provides precise information about individual in-call quality as well as network-wide service status.

    Smart RTP Monitoring Probe is a standalone solution providing unattended 24 / 7 operation on a standard industry platform in place of proprietary hardware.

    According to VOIPFUTURE the solution is deployable in VoIP networks of any size and any vendor – from private corporate up to carrier networks. The Smart RTP Monitoring Probe can be placed at different keypoints in the network – carrier interconnections, broadband access, core network links and corporate WAN.

    It passively and permanently monitors real time traffic in the VoIP network. An alarm is signaled should any loss of quality occur. An alarm is signaled only after the quality falls below the level set.

    Detailed analysis and diagnostic information are available for service level monitoring, network performance optimization, VoIP troubleshooting and customer care management.

    “Our innovative evaluation algorithm together with superior performance was the winning factor for our carrier projects,” said Jan Bastian, VOIPFUTURE CEO.

    “Our solution helps uniquely to boost network performance and reduce churn,” he added.

    The company says their carrier grade platform processes more than 4,500 concurrent calls (G.711, 20ms) on a standard IT server, making them the leading vendor for high performance RTP monitoring.

    VOIPFUTURE’s RTP Monitoring performance has been tested and certified by EANTC – European Advanced Networking Test Center, which offers vendor-neutral consultancy and test facilities for network equipment manufacturers, service providers and enterprise customers.