Category: smartphone

  • WWDC: New iPhone 3Gs Twice as Fast, Video Camera


    Apple has unveiled a new version of the iPhone – the iPhone 3Gs – at WWDC 2009.

    Among the key improvements are a 3 megapixel camera with autofocus and VGA video capture at 30fps, improved battery life, voice control, a faster processor and 7.2Mbps HSDPA-compatible radio.

    The new iPhone 3Gs comes with either 16GB or 32GB of internal storage, doubling the previous offerings of 8GB and 16GB.

    It will go on sale June 19 in the US. The 32GB model will be USD $299 and the 16GB model will be USD $199.

    iPhone 3Gs will also be available in more than 80 countries in the coming weeks.

    Apple is also dropping the price of the iPhone 3G to USD $99 and the iPhone 3G 16GB model to $149 starting immediately.

    The latter, USD $50 short of the new 8GB 3Gs model, may not be of great appeal.

    The iPhone 3Gs includes the new OS 3.0, which includes over 100 new features such as Cut, Copy and Paste (finally), MMS, Spotlight Search, and landscape keyboard.

    The new autofocus camera has a "tap to focus" feature, allowing users to touch the display to select an object or area of interest and the camera automatically re-adjusts focus and exposure.

    Although there’s still no flash, Apple has added auto-focus and geotagging support.

    Video clips can be edited on the handset by trimming the start and stop points – and then sent by email or MMS and posted to MobileMe or YouTube with just one tap.

    The voice control feature in iPhone 3G S offers hands free operation for both iPhone and iPod functions.

    These include a command that activates the Genius feature by saying "play more songs like this".

    iPhone 3Gs has the OpenGL ES 2.0 standard for high-quality 3D graphics, which should further enhance its gaming reputation.

    Battery life has been improved to give five hours of 3G talk time and up to 24 hours of music playback — according to Apple.

    Announcing the new handset, Philip Schiller, Apple’s senior vice president of WorldWide Product Marketing, said it was on average up to twice as fast as iPhone 3G.

    He said it opens web pages quicker and launches applications faster.

    "iPhone 3G S is the fastest, most powerful iPhone yet and we think people will love the incredible new features including autofocus camera, video recording and the freedom of voice control," he said.

    Other new features include:

    • digital compass
    • the OS now supports tethering
    • integrated hardware encryption
  • Palm Pre Passes First Hurdle – "iPhone Competitor"


    Palm’s Pre smartphone has received a pre-launch boost with a succession of (mostly) favorable reviews.

    And, in what must be the ultimate accolade in the highly competitive smartphone market, the device has even been described as a tough competitor to Apple’s iPhone.

    The handset, which goes on sale in the US on Saturday, was praised for features such as its removable battery, physical keyboard and the Web OS software.

    One of the key features coming in for criticism was the Pre’s apparently poor battery life.

    Also mentioned is state of Palm’s app store, which doesn’t have much in the way of applications to offer yet.

    That comes as little surprise since the company has yet to make an SDK widely available.

    Among the reviewers were Walt Mossberg of the Wall Street Journal and David Pogue of the New York Times.

    Sprint,the operator with exclusive US rights to the Pre, even came in for some praise for the speed of its network.

    Dan Hesse, the CEO of Sprint, has said it will take around three months for the carrier to know how well the Palm Pre is doing in the market.

    He predicted it would sell "like crazy" initially but the real test would come after the initial euphoria.

    Palm and Sprint are under intense pressure to succeed – and with Apple expected to announce a new version of the iPhone on Monday, that will be no easy thing.

  • Mobile TV "Reaching Tipping Point": MobiTV


    MobiTV has added two million new subscribers in less than six months, taking its total to more than seven million.

    The company says that better viewing experiences, advances in technology and higher awareness are all helping boost adoption levels.

    Charlie Nooney, chairman and CEO of MobiTV, described the figures as a milestone for its live mobile television and video-on-demand service, which he said now streams billions of minutes a year.

    "We are clearly seeing an increase in mobile television consumption," he said.

    "We are about to hit the tipping point for mobile media, one that will move it from a novelty to the mainstream."

    Available on more than 350 handsets across 20 carrier networks, including Sprint, AT&T and Alltel in the US, MobiTV launched in November, 2003.

    Nooney attributes the latest subscriber spike to intense interest in first-of-its kind, interactive mobile content, personified by its "tournament pass" application that brought March Madness to the iPhone in partnership with CBS Sports this spring.

    Capturing top-seller status in the iTunes store, he said the application underscored the increased consumer appeal of innovative mobile television entertainment.

    In a separate announcement, MobiTV said it has been shortlisted for an award in the best TV & video category at the 2009 Meffys Mobile Entertainment awards.

    The prestigious Meffys awards hosted by the Mobile Entertainment Forum, focuses on a wide range of different categories that provide a cross section of the latest trends and innovations in mobile media and entertainment.

    MobiTV is among the list of finalists in the TV & video category which also includes the BBC’s iPlayer service.

    The awards coincide with the Mobile Entertainment Forum’s official annual conference, Mobile Entertainment Market.

    The winners will be announced at a special gala dinner that will take place in London, on June 23.

  • ADVERTORIAL: WiMAX Forum MENA '09 – Explore and Resolve the Commercial and Strategic Challenges


    Operators in Middle Eastern and North African markets are starting to make progress with acquiring spectrum and finance for WiMAX networks.

    At the same time they are beginning to encounter challenges associated with identifying profitable business models and the practicalities of operating a WiMAX network.

    So it’s a crucial time for the region’s operators – which makes attending this year’s WiMAX Forum MENA on 23-24 June in Dubai all the more essential.

    This highly commercially-focused two-day event has been thoroughly researched to address the key strategic and technical issues that are pertinent to all Middle Eastern and North African operators investing in WiMAX in 2009 and beyond.

    Top industry experts, including 20 leading regional operators and vendors, are among the 30 plus speakers.

    Attendees will be able to hear keynotes and take part in discussions on a wide range of topics, including the business case for WiMAX and assessments on the technological roadmap for WiMAX.

    This year, the conference features a number of leading speakers from North Africa, including Mohsen Ebeid, Director of implementation, Egynet, and Kai Wuff, CEO, Kenya Data Networks, Kenya, as well as Jatem Bamatrof and Dr Ahmed Abbas Sindi, CEO, GO Ethiad Atheeb Telecom ( Saudi Arabia) who will share their experiences and insight with the participants.

    Helen Ponsford, conference manager for the WiMAX Forum Congress Series, said that, as in other emerging markets, the low level of fixed-line broadband penetration in the MENA region provides a strong opportunity for WiMAX.

    Informa forecasts that there will be 1.85 million portable WiMAX subscriptions and 650,000 mobile WiMAX subscriptions in the MEA region in 2012.

    There are now over 12O 802.16d and 16e based WiMAX networks deployed or in planned deployment across the Middle East and Africa regions.

    "Informa Telecoms & Media are bringing together regional representatives of the whole WiMAX community to explore and resolve the commercial and strategic challenges that lay ahead at this year’s WiMAX MENA event," she said.

    "This event is sure to provide a much needed forum for regional operators, regulators, investors and equipment vendors to come together to share experiences, formulate strategies to support the commercial launch of services, plan for network infrastructure evolution and exchange valuable new contacts across the industry."

    WiMAX Forum Mena is the only event supported by the WiMAX Forum, dealing with WiMAX deployment realities and allowing delegates to learn from the most advanced operators in the Middle East, North African and Persian Gulf region.

    Among the many issues being discussed this year are the commercial imperative to launch WiMAX sooner rather than later in MENA, the impact the global credit crisis having upon an operator’s ability to secure funding for WiMAX, and optimising all elements of a go to market strategy.

    There will also be panel discussions of issues such as what rollout strategy makes the most sense for WiMAX operators and the lessons that have been learnt about delivering indoor coverage in different environments.

    Full details on the conference and how to register are available here.

    WiMAX Forum Mena
    23-24 June 2009, Movenpick Bur Hotel, Dubai
    Day 1: 9 – 5.30pm
    Day 2: 9 – 4.45pm

  • Acer First to Make Android Netbooks


    Acer is to sell netbooks running Google’s Android operating system – with the first likely to be available before the end of the summer.

    The move is a setback for Microsoft, which was already selling its Windows OS at a reduced price to counter the threat posed by Linux.

    Making the announcement at the Computex PC trade show in Taipei, Jim Wong, Acer’s global president for IT products, said the current netbook offerings were "not close to perfection at all".

    He said if mobile Internet devices were not continually changed, consumers might not choose then any more.

    Acer recently announced that it is to launch smartphones with the Android platform later this year.

    Wong stressed that Acer will continue to use the Windows OS in its other netbooks.

    However, the cost of the Android-based devices should be less than Windows equivalents since the Linux-based Android system is free.

    Microsoft charges USD $15 for each copy of Windows XP.

    The Android netbooks will still use Intel Atom processors.

    Acer, ASUS and other netbook makers had choosen to use Linux before but had experienced high return rates for those Linux models.

    Users complained about difficulties using the OS.

    Android has promised to simplify the experience without limiting support for 3G or other extras.

  • WiMax Forum Announces Interoperability and Roaming Trials


    The first ever commercial WiMAX interoperability and roaming trials are to be carried out by 14 companies involved with the Next Generation wireless technology.

    Ron Resnick, president and chairman of the WiMAX Forum, said the testing of networks and equipment will demonstrate to all WiMAX operators that they can easily provide roaming services to their customers.

    Among the operators, device manufacturers, equipment vendors, and clearing houses taking part are Aicent, Alvarion, Bridgewater Systems, Cisco, Clearwire, Comfone, DigitalBridge Communications, Intel, iPass, Juniper Networks, MACH, Motorola, Syniverse and Transaction Network Services.

    Resnick, speaking at the Forum’s global congress in Amsterdam, said the trial represents an end-to-end test of roaming over live WiMAX networks.

    He said it will provide a baseline for establishing roaming services and agreements for WiMAX worldwide.

    "Roaming with interoperability is important in order to expand the availability of WiMAX services by enabling users to automatically access networks when traveling outside the geographical coverage area of their home network," he said.

    To date, the Forum tracks more than 475 WiMAX network deployments in 140 countries.

    The WiMAX Forum board of directors has also voted unanimously to change the pricing fee setup for its WiMAX Forum Certified program.

    It is to become a market pricing model at all six of its certification labs.

    The WiMAX Forum has 106 certified products in the market today, with a projection of at least 1,000 certified products available by 2011.

  • Wireless Technology Specialist Option "Optimistic" After Business Model Shift

    INTERVIEW: Known for its hardware products, wireless solutions specialists Option is transforming itself in the face of fierce competition and plunging margins.

    The company’s marketing director, Jan Poté, tells smartphone.biz-news how the company is expanding to offer complete end-to-end solutions – ranging from its Ucan virtual ‘PC on a stick’ to designing the system board for Sharp’s new 3G Sidekick LX messaging phone.

    There is little room for complacency in the technology industry – even for those who pioneer products and establish themselves as market leaders.

    So when wireless technology provider Option found itself facing mounting competition in one of its core markets it went back to the drawing board.

    The company was founded in 1986 and one of its first products was a modem card for laptop PCs – obviously not wireless in those days.

    Jan Poté, Option’s marketing director, said it continued evolving slowly until, in 2001, the firm’s engineers developed the first completely wireless (cellular) PCMCIA data card.

    He said that after interesting Vodafone in Europe in the product, the subsequent growth in the market for data cards "kick-started" Option.

    This helped establish the company, headquartered in Leuven, Belgium, as the market leader in data cards.

    Poté said it then saw USB devices coming – as did others in the industry.

    Major Issues

    However, the company had to face up to two major issues.

    The first was the need to reorganise itself internally after a period of rapid growth.

    The second, and perhaps more concerning, was how to address fierce competition from Asian manufacturers.

    Among them was the Chinese telecom giant Huawei, which had begun manufacturing the new form USB connectors and was quickly gobbling up market share.

    Option responded immediately and last year developed a complete line of USB devices.

    But the economic downturn put enormous pressure on pricing and operators were drastically reducing stock levels.

    To make matters worse, ZTE, another Chinese competitor, had come onto the scene.

    Poté said the result was that by the middle of 2008 the market was in the throes of a "quite ridiculous price war" that drove prices sharply downwards.

    While operators such as Vodafone, Orange and T-Mobile continued selling Option’s USB sticks, the volumes were much lower than had been expected.

    Changes Needed

    He said there was a growing realisation within the company that a change of tack was required. "We came up with two things," he said.

    The first centered on the idea of selling software with Option’s existing hardware products.

    From this was born the Ucan – a virtual ‘PC on a stick’ – a USB device that connects to the internet via 3G and 3G+ (HSPA) and allows users to take all their applications, data, favorite websites and so on, with them.

    It can be plugged it into any USB port of any computer and automatically creates a users’ personal digital environment.

    Poté said initial feedback from operators about the software platform was very encouraging.

    "It is a differentiator for them because it allows them to offer more than just connectivity time," he said.

    So they can build services to e-shop, to data storage servers or to carry out security checks.

    While Option was pitching the product to appeal to consumers, Poté said operators were keen to offer it into business verticals, such as insurance and banking.

    "So we are preparing for certain operators applications for certain B2B sectors," he said.

    Poté said the strategy of including software applications to its hardware products is adding quite some value for the company.

    "Differentiating in software is the first area where we can make a difference," he said.

    "Huawei and ZTE are not going in the same direction and we have 6-8 months of advantage at this point in time."

    Work to Strengths

    The second thing Option did was to go back to the drawing board and look at its core strengths.

    "We knew we were good at working with 3G connectivity and putting that capability in devices," said Poté. "So we said: ‘Let’s see if we can take things a step further`."

    Sharp had developed the first 2G Sidekick for T-Mobile and was now looking for a 3G version.

    Poté said Sharp came to Option and asked the company to work on the smartphone’s development.

    He said the new handset would have to be thinner, faster and produce less heat than its predecessor.

    "It wasn’t going to be simple and we told Sharp that the only way is if they let us do our own system board," he said.

    The result was that Option’s engineers developed a highly-integrated system board for the Japanese consumer electronics giant, incorporating all smartphone functionalities including 3G mobile broadband.

    The new 3G Sidekick LX messaging phone launched a month ago in the US to favorable reviews.

    Interest Grows

    For Option, the result has been a lot of attention from other device manufacturers, including IBM, HP and Apple, who are interested in complex 3G solutions.

    And this new market offers a potentially more rewarding revenue source.

    "Instead of having to invoice an operator for USB devices, where everyone is negotiating on price like hell, we negotiate with Sharp," he said.

    This initially entailed a development fee for the system board, but once in production Option gets a license fee for every Sidekick sold.

    Poté said this business model shift – with license agreements – was one they were going to repeat with operators for installing software on USB devices.

    He said talks were ongoing with a list of 50 software companies to see how they can integrate their applications onto Option’s Ucan platform.

    Poté admits that the process of re-assessing Option’s products and strategies has been a difficult one – and not without some pain.

    While the company has strengthened its team of software developers it has also is having to reduce staff in other areas.

    As a result personnel numbers are expected to fall from 700 to 570 over the course of 2009.

    "This year, revenues from USB devices will still form the majority of our revenues," he said.

    "We have had to cut costs down and have moved production one hundred per cent to China.

    "We are working on our cost bases and working to strengthen our core competencies. It’s not easy."

    Outlook Promising

    However, Poté said the result will be a company well set up to deal with future competition.

    "If you look at software, it’s an open field. We can pioneer in that field for 2-3 years, then when it’s a lucrative market we will have competition," he said.

    Poté said Option’s partnership with Intel integrating 3G onto its platform for MIDs had enormous potential, as did the possibilities for integrating 3G onto other devices.

    He said digital camera manufacturers have already contacted Option to inquire about having 3G on their products.

    "The opportunities are big. At this moment we make the smallest HSDPA module in the world – the GTM501 – which is half the usual size," he said.

     Despite the difficult economic situation, Poté said he was confident that the company’s result would improve from the end of this year as other products come onto the market.

    "We have seen that the adoption cycle for MIDs is slower than expected because of the economic downturn," he said. "This will improve and we are optimistic beyond 2009."

  • Optimism For WiMAX Grows – As LTE Cranks Up Network Plans

    INTERVIEW: With the WiMAX Forum Global Congress about to kick off in Amsterdam, smartphone.biz-news spoke to Mike Roberts, principle analyst with Informa, about the state of the emerging wireless technology.

    While the appeal of WiMAX for users has always been clear it hasn’t made the 4G technology’s path to becoming a widely adopted wireless standard any smoother.

    However, despite setbacks and delays in networks being rolled out, WiMAX does appear to finally be gaining momentum.

    On Tuesday, thousands of delegates will be attending the opening of this year’s two-day WiMAX Forum Global Congress in Amsterdam.

    Mike Roberts, principle analyst with Informa, is chairing sessions at the conference.

    He said he is "cautiously optimistic" about WiMAX, which is taking a small but increasingly respectable share of the mobile broadband market.

    "It’s a newcomer and is not going to take over the market overnight," he said. "Given its strengths we see it taking a very small market share, but that’s growing and will continue to do so."

    Roberts told smartphone.biz-news that one of the themes in Amsterdam will be that WiMAX should focus on its strengths.

    "While that may appear obvious, it still holds true," he said.

    What are those strengths? Well, these are principally fast data rates and low latency.

    Broadband Data

    As a result, Roberts said WiMAX should initially be concentrating on the broadband data segment since it offers users a better user experience than other technologies.

    "It is the latest and greatest technologies bundled together. That’s its great advantage," he said.

    There are also disadvantages to the technology, especially when compared to 3G-based systems such as HSPA and EVDO. But Roberts said these largely come down to coverage.

    "They (3G) are established traditional systems, so they are everywhere. WiMAX does not have that in any countries, but that is a function of maturity."

    Juniper Research recently issued a report noting that growth in WiMAX networks has been slower than anticipated.

    But it forecast that revenue from WiMAX 802.16e broadband subscribers will exceed USD $15 billion globally by 2014.

    To put that in perspective, Verizon reported wireless revenue of USD $15.1 billion for the first quarter of this year.

    The report notes that WiMAX will likely be a replacement technology for low-end DSL service and in developing countries where wired access doesn’t make economic sense.

    Developing Nations Take To WiMAX

    A driving force in these markets is Intel, which expects to make WiMAX accessible to 120 million people in 2010, with global rollouts planned or already happening in nations such as Russia, Japan, Taiwan, Malaysia and India.

    Roberts said WiMAX had strong appeal in these countries because of their low broadband penetration.

    He said coverage is often not very good because of the cost of creating networks.

    "But everyone wants broadband these days, regardless of where they are, and the obvious way to roll it out is with wireless technology," he said.

    "WiMAX and other mobile broadband technologies have a great opportunity to meet that demand and are going after that opportunity."

    In the US, the WiMAX market is slowly growing, thanks chiefly to WiMAX service provider Clearwire.

    It is, finally, rolling out its WiMAX network – it added 25,000 new subscriptions in the first quarter of 2009, and users in Portland, Ore., where the service launched in January, are using twice the bandwidth than those in Clearwire’s Pre-WiMAX markets.

    The company has the aim of providing a pervasive mobile broadband service nationwide.

    But despite USD $3 billion in recent additional funding, the current economic climate has caused delays in the rollout.

    That said, as PC makers and others in the technology industry infiltrate the wireless market, the more open WiMAX technology is likely to gain more ground.

    Clearwire CEO William Morrow, recently spoke about the capacity and openness of the WiMAX network.

    He pointed out that it offered a way for customers to get streaming video or other applications that carriers are currently leery of.

    Roberts said Clearwire is one of the first really major WiMAX deployments and the faster it deployed, the better it was for the technology.

    "The rollout has been delayed but now its going ahead the take up in some markets is very good," he said. "That is very good for WiMAX."

    Clearwire is looking to target its ultra high-speed service at "road warriors" and others looking to get the most out of their netbooks, smartphones and laptops. It also appeals to heavy broadband users on a local level.

    Clearwire argues that eventually, the economies of scale and interest level will be convincing enough for consumer electronics makers to embed WiMAX into a range of smart devices.

    To improve the road warrior proposition in the absence of widespread deployment, Clearwire plans to introduce a dual-mode modem this summer that can connect to Sprint’s 3G network as well as to the Clear network.

    It says that, while there are no embedded devices on the market right now, it expects there to be nearly 100 by the end of the year.

    Roberts said that WiMAX is very strong in the portable segment – USB modems and notebooks – and is gaining momentum elsewhere.

    He said this is in part because Intel is one of the technology’s major backers and it held a lot of sway in the market.

    HTC T8290 – HTC’s First WiMAX Device

    "A lot of the 100 devices will be in that category," he said. "Where WiMAX still has a lot of work to do is in the mobile device category, although a lot of WiMAX people would say that’s less important to them."

    If WiMAX achieves its goal of having 100 devices by the end of 2009, then that is quite good progress for an emerging technology, according to Roberts.

    But he said it still paled in comparison to the 1000s of mobile devices available to the encumbent technologies, which were also able to offer them at very competitive price points.

    "But WiMAX offers a lightly better user experience for some applications and they will have to differentiate on that basis," he said.

    Play to Strength

    While WiMAX is strong in the portable segments, true, "full-blown" mobility will be harder and more expensive to achieve, according to Roberts.

    "You can argue the extent to which some WiMax networks need to go there," he said. "Most will be based on mobile WiMAX but do not need a full-blown mobile service.

    "It could be more for people on notebooks rather than talking on the phone – that’s WiMAX’s real core strength and the obvious place to start.

    "If it tries to go against straight mobility, then it will come up against very intense competition."

    Also in the US, Sprint rolled out a pilot WiMAX program in Baltimore last year. The network delivers average download speeds of two to four megabits per second, half the rate of cable Internet but several times faster than the 3G mobile service used by many of today’s smartphones, according to Sprint’s tests.

    The company plans to introduce WiMAX in 10 American cities this year and five more in 2010.

    Since few mobile devices have WiMAX chips in them, Sprint’s plan requires a proprietary antenna that plugs into laptops, similar to the early Wi-Fi cards that have since been built into computers.

    Growth Gets Noticed

    The flip side to WiMAX’s expanding network is that competing technologies take notice of the progress.

    So carriers like Verizon Wireless have speeded up their next generation network plans (in this case LTE).

    Ericsson and TeliaSonera have just flipped the switch on the world’s first commercial LTE cell site in Stockholm, Sweden.

    The site will be part of a full-scale deployment that’s scheduled for next year.

    AT&T has also just announced it is to accelerate the ramp up of LTE, a move which places it in a head-to-head competition with Verizon Wireless.

    The latter is already racing to install its LTE wireless infrastructure.

    "Success does not go unnoticed," said Roberts. "The LTE crowd has seen WiMAX coming to market and they have accelerated their plans in response.

    "I may be being a little cynical, but in Ericsson’s case they have turned on the base station although no-one can use it as there are no devices available.

    "But it is a step towards commercialising LTE."

    Despite this, he is optimistic about the future prospects for WiMAX: "If you look at WiMAX in isolation there are a lot of very positive signs.

    "If you look at it in broad terms, there are also positive signs. But there is competition and WiMAX will have to compete with the incumbents."

  • EU Mobile Roaming Charge Caps Will "Increase Traffic and Revenue"

    INTERVIEW: As mobile operators in Europe rush to comply with legislation to protect consumers from massive roaming and SMS/MMS bills, Amit Daniel, vice president of marketing for Starhome, tells smartphone.biz-news about the challenges – and the advantages – the new rules will bring.

    One result of the European Commission’s new measures to cap mobile roaming charges will be the end of what has become known as "bill shock".

    This well publicised term describes the phenomenon of opening your mobile bill with no clue as to what the cost will be – and getting hit with massive charges for those calls made abroad.

    As a first step to ending this, new caps on roaming charges come into force in July.

    By then, carriers in Europe must ensure they have the appropriate technology in place to comply with the data usage regulations.

    Not surprisingly this has led to a significant increase in interest roaming solutions – including those offered by Israel-based Starhome.

    The company is the largest supplier of roaming solutions for mobile operators, with more than 160 clients around the world, including Vodafone, T-Mobile, Orange and Telefonica.

    Amit Daniel, VP marketing, Starhome

    Amit Daniel, vice president of marketing for Starhome, told smartphone.biz-news that operators are understandably concerned about finding and implementing solutions without incurring penalties, disrupting existing operations or inconveniencing customers.

    She said that aside from the legal requirements, consumers are also demanding clear information about roaming costs to avoid becoming victims of "bill shock".

    "We are seeing extreme demand for these kinds of solutions from all over the world," said Daniel. "Data is one of the hottest topics at the moment and this coming year there will be lots of implementations."

    Two-Stage Legislation

    European mobile operators have to meet two legislative deadlines to comply with the European legislation.

    The first is the adoption of the Roaming II Regulation, which is set to commence on July 1.

    It will significantly affect the roaming industry, especially the provision limiting the Euro-SMS tariff. Subscribers sending SMSs abroad must not be charged more than Euros €0.11 cents, and those receiving SMSs in other EU countries cannot be charged.

    The Commission also proposed a safeguard limit (per megabyte) for wholesale data roaming fees.

    A second phase of Roaming II Regulation states that by March 1, 2010, operators must enable customers to pre-determine the amount they wish to spend before service is "cut-off".

    While the new rules require operators to change their systems, Daniel said her impression was that the industry realised it would be offering something of value and simplicity to users.

    She said the most obvious was control over mobile costs while roaming.

    "It’s a major issue for operators but it will eventually increase traffic and revenue," she said.

    "Consumers are reluctant to use their mobiles while roaming at the moment because pricing is too complex and they are worried about suffering from bill shock.
    "So many people turn off their handsets and only use them in emergencies.

    "The EU legislation will give customers the possibility to control expenses and determine what they want to spend in the future."

    Benefits beyond Pricing

    Another benefit of the changes, according to Daniel, is that they offer operators the potential to stand out from the competition in terms of the packages they offer.

    This extends beyond just pricing to include revenue-generating services that can be offered as part of a bundle.

    However, Daniel said carriers were having to ensure their systems – both hardware and software – were capable of determining users’ real time usage status and how much calls were costing.

    "Current systems can do calculations of usage offline after a transaction has been made and record data consumption rates," she said.

    "But it’s not in real time. The main issue is to be able to do real time billing, which most operators do not have the capacity to do."

    Daniel said that the legislation essentially requires traffic usage to be monitored and measured to keep check on how much is being consumed.

    She said this then had to be correlated with a user’s subscription package and specific billing plan.

    Operators could then, for example, send a "roaming" user an SMS telling them how much they are going to be charged for using their mobile abroad.

    Credit Limit Warning 

    For the second phase of the EU legislation, subscribers will have the option to purchase packages from operators which are then monitored by companies like Starhome.

    As part of these, users will be notified if they are going to exceed agreed credit limits when using their phones internationally.

    To do this the operators again need to be able to access real time information on users’ mobile consumption.

    "This is a solution we are providing to give roaming control, both in Europe and beyond," said Daniel.

    A benefit for Starhome’s extensive client base was that they can use their existing platforms, according to Daniel.

    These are already connected to signalling and billing systems, so there is no need to integrate a new supplier – a major project in itself.

    Starhome offers the solution in a managed service mode, a popular option since there is a high level of liability on the operators’ side of the service.

    She said the company’s global operations centre carriers out 24/7 monitoring of its clients’ networks.

    "If something goes wrong with connections and so on, we are capable of seeing that in real time and alerting the operator," she said.

    "In terms of providing a service that’s really liable and always working, this is one of the areas where we have an advantage over competitors."

    The new rules will undoubtedly make knowing the cost of using mobiles abroad much simpler for consumers – whether the operators stand to gain from the changes remains to be seen.

  • Mobile Operators Risking $5bn Roaming Fraud Bill


    Roaming fraud could cost mobile operators USD $5 billion globally in 2009 because of a failure to implement detection measures.

    That’s the warning from James Stewart, director of fraud product management at MACH and chairman of the roaming sub-group of the GSMA fraud forum.

    He said that many operators around the world have yet to comply with near-real time roaming data exchange (NRTRDE) recommendations – making it likely that fraud will shift to those who are less well protected.

    But he said that carriers could not afford to neglect security measures, even in the current economic situation.

    "Perpetrators of roaming fraud rely on poor operator visibility and slow inter-operator processes to profit at the operators’ expense," said Stewart.

    "Many operators are re-evaluating the use of their existing fraud detection measures, looking for ways to reduce expenditure.

    "Their margins are under pressure from increasing roaming tariff regulation and competition but they cannot afford to increase their exposure to fraud and their subscribers will not accept any disruption to service caused by fraud prevention."

    Stewart said MACH clears two out of every three roaming calls on GSM and CDMA networks and settles more than 60 per cent of global inter-operator wholesale invoice amounts.

    The company has over 300 NRTRDE clients, and a growing Fraud Protection client base that is doubling every six months.

    Stewart said that minimising mobile fraud losses involves the rigorous execution of four key disciplines:

    • timely visibility
    • quick analysis
    • intelligent investigation
    • rapid action